FastTrack Recognized Solution Architects—Dynamics 365

Adam Piercy is the Director of AI Transformation at ps Hummingbird, specializing in enterprise innovation through Microsoft Dynamics 365 Customer Engagement and AI. With 13 years of experience, Adam has delivered measurable business outcomes across global markets, including North America and Europe. He excels at aligning AI-driven strategies with organizational goals, driving scalable adoption, and fostering high-performance cultures. Operating at the crossroads of go-to-market strategy and service delivery, Adam’s leadership blends strategic clarity, operational excellence, and a strong focus on customer impact.

Ajith Dhruva, a seasoned solution architect at Tata Consultancy Services, brings over 15 years of hands-on experience with Microsoft Dynamics 365 and the Power Platform. His approach blends delivery excellence with human-centered design, leading large-scale, high-impact implementations across banking, government, and enterprise domains. Ajith is known for establishing robust delivery models, nurturing talent, and enabling internal capability-building through mentoring and structured processes. He champions simplicity and sustainability in solutions while ensuring alignment with user needs and long-term business goals. His collaborative leadership fosters innovation, encourages knowledge sharing, and empowers organizations to adopt Power Platform with confidence. 

With a solid blend of functional and technical expertise on Dynamics 365 Customer Engagement and Power Platform, Alex has a proven track record of successfully implementing this technology within intricate and demanding landscapes. His approach is anchored in a detailed understanding of every requirement, seeking to satisfy the true underlying needs. He advocates for pragmatic solutions, tailored to simplicity while aligning closely with the standard platform and steadfastly adhering to Microsoft best practices. Guided by a commitment to excellence, Alex empowers his delivery teams towards results that exceed expectations, driven by a shared passion for customer satisfaction and technological advancement.

Allan, a solution architect at Avanade France, brings nine years of experience in Dynamics 365 and Power Platform. He delivers sustainable, scalable solutions by extending the platform with Azure services and managing complex, multi-country deployments. Allan is known for his problem-solving mindset, risk mitigation, and customer-success focus. He actively tracks new features to leverage innovation and knows how to arbitrate topics to ensure business-IT alignment. With strong leadership and a people-oriented approach, he drives collaboration, ensures high quality, and delivers impactful results across large-scale, international programs.

Amir Mahmoudi, a solution architect at TTEC Digital, has over 12 years of experience working across the Microsoft technology stack, with deep expertise in Power Platform, Microsoft Dynamics 365, .NET, and Azure. He has successfully designed, developed, and delivered enterprise-grade solutions that drive digital transformation for clients in various industries. Amir specializes in governance, architecture, design, and strategic planning for Power Platform applications. He is highly skilled in gathering, analyzing, and documenting client requirements to ensure solution success. Known for his commitment to quality and innovation, Amir consistently delivers high-impact results. He is also passionate about continuous learning and mentoring, helping teams grow and succeed collaboratively.

With a decade of experience with Dynamics 365 and Power Platform, András is known for his pragmatic, detail-oriented approach to architecture with a sharp focus on scalability, maintainability, and user adoption. From cloud migrations to global deployments, he applies best practices across both functional and technical domains. As a dual Microsoft MVP for Dynamics 365 Customer Engagement and Power Platform, András is a dedicated community contributor, recognized for his work in building reusable accelerators and Independent Publisher connectors. His goal is to bridge solid technical architecture with lasting business value.

Armin has a long track record of leading and architecting Dynamics 365 Sales, Customer Service, and Field Service solutions and Microsoft Azure services, specializing in integration with line-of-business systems in clients’ on-premises environments. Armin is very hands-on and owns the end-to-end design, build, delivery, and operations of multiple enterprise applications. He strongly believes in the power of automation and strives to automate processes in his solutions to avoid latency and redundancy and to enhance quality. He also builds Avanade accelerators and assets.

Bharath is a Microsoft Fast Track Recognized Solution Architect with deep expertise in Dynamics 365 Customer Engagement, Power Platform, and Azure implementations. He specializes in crafting scalable, customer-centric solutions that drive digital transformation and business value. Known for building global practices from the ground up and mentoring more than150 professionals, Bharath leads with strategic vision, strong delivery focus, and a passion for nurturing talent. As Global Developer CoE Lead and Capability Manager, he has shaped frameworks, led presales efforts, and empowered cross-functional teams across the United Kingdom and India. Bharath thrives on solving complex challenges, fostering innovation, and driving sustainable growth through technology.

Blaine Wildrick is an experienced Power Platform consultant and customer engagement delivery manager at RSM US LLP. With nearly a decade of application and systems administration experience, Blaine brings a practical and technical edge to every engagement. He is passionate about improving business efficiency through technology, especially with Power Platform. His integration expertise spans tools such as Boomi, Azure Integration Services, and KingswaySoft. Alongside project delivery, Blaine is committed to mentoring both junior consultants and clients, helping them maximize the value of their Power Platform investments.

Blake Scarlavai is a principal architect at Root16 and a five-time Microsoft MVP. With over 18 years of hands-on experience spanning from CRM 3.0 to Dynamics 365, Blake has served as both a technical consultant and architect across a broad range of industries. His expertise lies in managing the full software development lifecycle—from requirement definition to deployment—with a focus on customer relationship management solutions. Blake’s enduring presence in the Dynamics 365 ecosystem and his commitment to technical excellence set him apart as a leader in the field.

Ciprian has more than 13 years of experience working with Microsoft Dynamics 365. With a strong technical background, his expertise extends Azure and the implementation of complex integration scenarios. His sound ALM practices and deep technical expertise, combined with multiple Microsoft certifications, make him an invaluable resource in architecting robust applications. Passionate about cutting-edge technologies, he is dedicated to mentoring best practices, fostering a culture of success, and quality in implementations.

Dan began his Dynamics 365 journey in 2013 as an end-user, designing a robust customer service and sales application. Transitioning to a Microsoft partner role, he has since led successful implementations across various industries. Dan specializes in streamlining business processes that span multiple Dynamics 365 applications, often leveraging dual-write to bridge systems. As the customer engagement lead for Delaware’s UK Centre of Excellence, he champions best practices and quality delivery. Known for his pragmatic approach, Dan focuses on maximizing value through simplicity and minimal development, always keeping the client’s goals at the forefront.

David’s 29 years of multidiscipline experience spans programming, database design, architecture, consulting, and training. A Microsoft loyalist who has been working on Dynamics 365 since 2003, he has led more than 65 successful implementations. David is a software developer at heart, with a deep understanding of business processes. He’s skilled at translating complex business requirements and processes into easy-to-adopt solutions, and articulating technical solutions to business stakeholders to gain confidence.

David Small is a strategic technology leader with over 15 years of experience and deep expertise in Dynamics 365 and Power Platform. As Chief Technology Officer at Telefonica Tech, he brings a unique blend of enterprise and solution architecture, driving innovation through cloud-native, scalable designs. Proficient in Azure and real-time/event-based integrations, David enhances enterprise agility and performance. A dedicated Microsoft community contributor, he is a frequent public speaker on application lifecycle management and digital strategy within the business applications ecosystem.

Dinesh Kumar Vastadu is a seasoned solution architect renowned for delivering enterprise-grade Microsoft Dynamics 365 solutions across the banking, financial services, and insurance (BFSI) sector. With deep expertise across the Dynamics 365 ecosystem, Power Platform, Azure, and emerging technologies like Copilot Studio and generative AI, he builds scalable, secure, and high-performing solutions rooted in industry best practices. Dinesh excels at converting complex challenges into streamlined, strategic solutions, effectively aligning business vision with precise technical delivery. His experience spans cloud, on-premises, and hybrid models, and his calm, adaptive leadership ensures future-ready, customer-centric outcomes.

EY has over 20 years of experience in technology across more than a dozen verticals, enabling organizations to best understand and use capabilities to help shape and deliver business value. He acts as a strategic client advisor to multinational and global clients at C-Level, underpinned by a focus on leveraging technology for innovation. Building on his background as a solution architect and technology evangelist across multiple technology stacks, EY's career is marked by a deep commitment to understanding comprehensive customer needs, which guides him in designing highly effective Microsoft solutions. A long-term member of the Microsoft community, EY actively shares his insights and expertise at Microsoft and community events, occasionally blogging, and providing mentoring and training to others.

Fahmeeda Yaseen is a solution architect at Visionet with over 15 years of experience in Microsoft Dynamics 365-based CRM and enterprise solutions. She has led multiple FastTrack projects, driving success in field operations, telecommunications, retail, and more. Her deep expertise includes modules like field service, intelligent order management, and inventory visibility. Known for transforming complex challenges into success stories, Fahmeeda ensures seamless execution from design to deployment through her mastery of the application lifecycle management (ALM) process. She specializes in scalable, future-ready solutions that align with business goals and elevate digital transformation. Fahmeeda is also a mentor and advocate for innovation and excellence within Dynamics 365 and Power Platform teams.

Faiz Muhammad has over 16 years of experience in implementing large-scale enterprise solutions across healthcare, financial services, nonprofit, and public sectors. His expertise spans Dynamics 365, Azure, Microsoft Copilot extensibility, Cloud for Healthcare and integration frameworks that enable interoperability and open standards. Faiz leads digital transformation initiatives, transitioning legacy services to modern cloud-based technologies. He builds strong relationships with customer leadership, project teams, and fellow architects, driving the adoption of industry best practices that streamline implementation processes and enhance ROI. His work ensures seamless interoperability and adherence to open standards, positioning organizations for future success.

Gangadhar has more than 15 years of experience leading and architecting end-to-end implementation projects, including pre-sales activities, for Microsoft Dynamics 365, Power Platform, and Azure solutions. He plays an instrumental role in creating customer digital transformation journeys that include green field implementations, upgrades, and migrations. Gangadhar has authored several technical white papers on technology evaluations and best practices to implement efficient designs, and he is eager to enhance the overall customer experience with reusable assets. His expertise spans Dynamics 365 Customer Service, Sales, Marketing, Project Operations, Human Resources, and Field Service applications.

As a business applications lead, Grégory oversees Avanade’s Dynamics 365 and Power Platform solutions across European engagements. Starting his CRM career in 2006, Grégory specializes in migrations to Dynamics 365 from on-premises and non-Microsoft systems. He leads the Community of Practice for Dynamics 365 migrations, guiding solution architects in designing robust, cloud-optimized solutions that facilitate top-tier Microsoft Cloud adoption. Additionally, he and his team develop Power Platform accelerators. Grégory also enjoys educating the next generation of professionals, conducting Dynamics 365 bootcamps at Avanade.

Gustavo Guello is an executive partner at Smart Consulting in Brazil, with over 19 years of experience in enterprise architecture, business transformation, and Microsoft technologies. Known for his strong leadership, deep technical expertise, and innovative mindset, Gustavo helps organizations unlock the full potential of Dynamics 365. He played a key role in one of the largest global implementations of Dynamics 365 Project Operations, contributing to solution refinement and value delivery. Gustavo is highly regarded for designing scalable, high-impact solutions that drive measurable business outcomes. He collaborates closely with Microsoft teams and clients alike, maintaining a sharp focus on strategic delivery and continuous improvement to maximize customer success.

Hardwari Singh Sarna is Director of Solution Architecture at Avanade Canada and has acted as a change agent in technology for over 18 years. He is passionate about designing and delivering business-centric CRM solutions. His extensive experience spans multiple geographies and industries, where he excels in translating complex technical concepts into easily understandable language for business stakeholders while engaging fluently with architects. Hardwari’s primary focus is on architecting Dynamics 365 solutions, emphasizing system design, integration, and implementation using industry-standard methodologies.

Henrique Silvestre Souza is a Microsoft-recognized solution architect at BearingPoint Ireland, specializing in Dynamics 365, Power Apps, and Power Automate. With over a decade of experience, Henrique focuses on delivering scalable and secure low-code solutions across regulated industries, including financial services and the public sector. He plays a key role in shaping technical strategy, mentoring talent, and driving governance through Centers of Excellence. Henrique is known for simplifying complexity and fostering collaboration, with a passion for enabling digital transformation through FastTrack engagements and sustainable, future-ready architecture.

Iona Varga is a forward-thinking technologist at Quick Qonnect in the Netherlands known for fusing innovation with practical outcomes. With a strong background in Dynamics 365 Customer Engagement, she excels at the intersection of systems, strategy, and user-centric design. Her expertise spans healthcare, NGOs, and finance, where she delivers impactful, ethical technology solutions. Iona brings analytical precision and a collaborative mindset to every engagement—leading teams, prototyping emerging technologies, and shaping long-term strategy. With an adaptable, curious nature and a passion for ethical innovation, Iona is a catalyst for meaningful digital transformation.

Jens-Heiko T. Nowack is a seasoned consultant with over 17 years of CRM project experience, specializing in the implementation and expansion of Dynamics 365 solutions. He delivers transformative results across industries including machinery construction, manufacturing, utilities, insurance, and finance. Jens-Heiko excels in translating complex business requirements into robust and scalable Dynamics 365 and Power Platform solutions. Known for his meticulous process and solution design, he consistently upholds high-quality standards while resolving technical challenges. He is also a dedicated mentor, empowering teams with knowledge and ensuring project success through collaboration and clarity.

In 2012, Joe began his journey with Dynamics 365 as a customer in the manufacturing sector. He later became an implementation engineer for a leading configure-price-quote provider, overseeing the complete Dynamics 365 deployment lifecycle. Joe has also worked extensively with Power Platform, focusing on Copilot Studio, model driven apps, cloud flows, and canvas apps. He is passionate about creating innovative solutions that enhance business efficiency and improve user experience. Joe's continuous drive to learn keeps him updated on product enhancements that benefit his clients, and he enjoys sharing his knowledge with newcomers to foster a collaborative environment.

Jorge Salzano is the Director of the LATAM Delivery Center at Argano, with over 15 years of experience in CRM and enterprise delivery. He specializes in Microsoft Dynamics 365 Customer Insights, Sales, and Customer Service, and is known for leading complex transitions, including from platforms like Salesforce. Jorge’s strategic mindset, focus on scalable architecture, and emphasis on user adoption have enabled successful outcomes across industries such as oil and gas and finance. A strong mentor and collaborator, he leads high-performing teams and drives value through solution-aware components, automation, and stakeholder engagement in FastTrack-governed implementations.

Karel Beranek is a dynamic and results-driven leader with over eight years of experience in Microsoft Dynamics 365, particularly in Sales, Customer Insights, and Customer Service. Renowned for his deep platform knowledge, Karel expertly leverages native functionality while strategically extending capabilities with Power Platform. Certified across multiple Power Platform domains, he leads projects with clarity, speed, and a hands-on approach—often rapidly prototyping solutions that accelerate delivery. Karel’s practical mindset, technical confidence, and clear communication have made him a key contributor to ACTUM Digital’s reputation for excellence. His client-centric focus ensures scalable, future-ready outcomes that help businesses stay ahead.

Kiavash Shakibaee, Technical Sales and Account Lead at The Factor in Australia, brings over 20 years of consulting expertise to the public and private sectors with a deep focus on the CRM applications of Dynamics 365 and Power Apps. With 17 years of experience in Dynamics 365 and Power Platform, he has a solid background in leading strategic projects that evolve with organizational business and policy changes. Kiavash has contributed his architectural expertise to four FastTrack projects and specializes in industries such as government, defense, infrastructure, healthcare, and finance. His role encompasses overseeing technical architecture, ensuring quality assurance, and providing governance and best practices across multiple enterprise projects.

Lars Martin is a principal solution architect at ORBIS SE in Germany, leveraging over 13 years of experience in developing customer engagement solutions using the CRM applications of Dynamics 365. With 10 years as a solution architect, Lars has successfully led eight FastTrack projects, focusing on the manufacturing industry. His expertise spans new end-to-end implementations, migrations, and complex integration scenarios, with a particular focus on application lifecycle management (ALM) to reduce the time between the identification of new requirements and their productive use, while guaranteeing quality. Lars excels at aligning products and features to meet business challenges effectively, ensuring the selection of the right technology for efficient and scalable solutions.

Lorenc Koka, Director of Solution Architecture at Argano, is a seasoned expert in CRM applications with over 11 years of experience leveraging Microsoft Dynamics 365. As a solution architect for the past eight years, he has successfully led multiple FastTrack projects across industries such as manufacturing, distribution, insurance, financial services, healthcare, and the nonprofit sector. Lorenc’s deep expertise in Dynamics 365 business applications, Power Platform, AI solutions, and Azure Integration Services allows him to design tailored solutions that address complex business challenges. His ability to translate strategic business needs into cutting-edge technical implementations ensures compliance with rigorous data security and privacy standards while optimizing for flexibility, scalability, and long-term value—maximizing both customer success and technology ROI.

Mark leads KPMG’s UK customer engagement practice, delivering enterprise-scale Microsoft Dynamics 365 and Power Platform solutions. A Microsoft FastTrack Recognized Solution Architect, he brings nearly 20 years of experience driving complex digital transformations across public and private sectors. Mark champions AI, automation-first design, and DevOps to accelerate value and quality. He’s passionate about inclusive leadership, mentoring emerging talent, and building high-performing teams that turn complexity into clarity. Clients value his ability to align technology with business outcomes, delivering measurable impact, faster.

Merijn owns the complete design-to-go-live service, including implementation of solutions using Power Platform, Dataverse, Dynamics 365, and Azure, allowing clients to focus on generating more profit. In his former role as a Microsoft Premier Field Engineer, Merijn performed code reviews and guided teams on best practices to help enterprise customers achieve high-performance solutions. Despite his years of experience with the entire Microsoft technology stack, he continues to be fascinated by Dynamics 365 and its unlimited potential.

Michael, a solution architect, has over 15 years of experience with the CRM applications of Microsoft Dynamics 365. He has driven enterprise digital transformation using Power Platform and Azure. His global consulting work across the UK, Singapore, and India reflects his expertise in large-scale implementations, including multiple region/tenant/language deployments. Beyond technical execution, Michael is a skilled communicator and mentor, empowering teams with the right strategies and skills. His strategic problem-solving transforms struggling projects into success stories, driving scalable and high-impact solutions while fostering innovation in Dynamics 365 and Power Platform environments.

Mike discovered his enthusiasm for CRM applications in Dynamics 365 in 2008 as a development intern at a boutique consulting firm named Sonoma Partners. Since 2012, he has successfully led the architecture and implementation of Dynamics 365 customer engagement and Power Platform solutions for numerous enterprise clients, with a focus on performance, scalability, and flexibility of design. Mike prefers to be hands-on, not only guiding and mentoring his development teams, but also joining in on the configurations and customizations to help bring each solution to life.

Monem Ansari is a principal solution architect at Slalom and the Dynamics 365 Customer Engagement capability lead for Canada. With 11 years of hands-on Dynamics 365 experience across a variety of industries, Monem is committed to delivering outstanding client outcomes through authentic communication, simplicity in design, and servant leadership. His innovative mindset drives forward-thinking solution architecture tailored to complex, multiple-platform environments. Monem brings deep expertise in techno-functional design, technical delivery leadership, and solution optimization—ensuring impactful digital transformation grounded in real-world practicality.

Nathan Vanblaere helps organizations turn ideas into impact using Dynamics 365 and Power Platform. As a FastTrack Recognized Solution Architect, he focuses on delivering simple, scalable solutions that drive real adoption and business value. Passionate about eliminating complexity and maximizing automation, Nathan leads teams through challenging implementations with clarity and precision. He believes technology should serve the business—not the other way around—and actively mentors others while sharing insights to elevate team performance and solution quality.

Neal Jacobs is a functional solution architect at Ferranti with deep expertise in Microsoft Dynamics 365 implementations, especially within the utilities sector. He specializes in integrating finance and operations with customer engagement and leveraging the MECOMS solution. Neal ensures that solutions are aligned with standard product capabilities by prioritizing business requirements and stakeholder perspectives. Known for translating complex technical and functional needs into clear, business-oriented designs, he also applies DevOps methodologies to continuously improve delivery. His collaborative, fit-for-purpose approach ensures sustainable and scalable outcomes.

Pete Majer is a principal solution architect at Root16 with over 24 years of IT leadership experience, including 19 years specializing in Microsoft Dynamics 365 and Power Platform. Renowned for his deep product expertise and hands-on delivery, Pete has architected and led successful enterprise implementations across diverse industries. He focuses on building innovative, scalable, and low-code/no-code solutions that align with business objectives and fully harness the Microsoft ecosystem. Beyond his client work, Pete is a passionate mentor and an active contributor to the Power Platform community, committed to empowering peers and promoting platform excellence.

Prakash Omer is a go-to expert in Microsoft Dynamics 365 and Power Platform, with over 13 years of experience driving CRM success across industries. As Associate Director at Hitachi Solutions Asia Pacific, Prakash leads strategic CRM implementations that align business goals with scalable technology. His industry-focused work includes developing cloud-based loyalty platforms and supporting accelerators for financial services. Known for his collaborative mindset, Prakash actively mentors peers, solves complex challenges, and champions knowledge-sharing. His commitment to best practices and real-world impact makes him a trusted advisor in delivering efficient, customer-centric solutions.

Rami Mounla is a seasoned Microsoft Power Platform and Dynamics 365 solution architect, widely recognized for his thought leadership at international events including the New Zealand Business Applications Summit and Global Power Platform Bootcamp. With over two decades of experience, Rami leads enterprise-scale digital transformation through innovative architecture, DevOps best practices, and AI integration. At Capgemini, he has spearheaded major public sector projects, such as Dynamics 365 implementations for New Zealand’s Citizenship and Passport systems. His blend of strategic insight and technical expertise makes him a trusted leader in delivering impactful, future-ready solutions.

Rob Wood brings over 19 years of experience across the Microsoft technology stack, specializing in Power Platform, Microsoft 365, SharePoint, .NET, and Azure. As a principal architect at TTEC Digital, Rob leads digital transformation initiatives by designing and migrating complex apps and systems. His consistent delivery of high-quality results across diverse industries—from finance to manufacturing to automotive—enables customers to fully leverage the Microsoft Cloud. With a strong technical foundation and a results-driven mindset, Rob empowers organizations to optimize performance and accelerate business outcomes.

Ross discovered CRM solutions from Microsoft in 2006 while working with custom application development and SQL Server 2005 Reporting Services. Since then, he has built his career helping clients reimagine their customer experiences using CRM. Ross is passionate about DevOps automation, specifically around deployment and scripting tools and tasks, using his technical agility and troubleshooting skills to deliver robust solutions on schedule. A CRM platform enthusiast, he optimizes his solutions with the newest features—including recently using the latest omnichannel capabilities to meet the case-management needs of an enterprise customer.

Sahana Jain, lead solutions architect at EY in India, has over 14 years of experience with Dynamics 365 CRM applications, specializing in industries like aerospace, service, retail, TMT, and banking. In her six years as a solution architect, she has led two FastTrack projects and played a crucial role in digital transformation projects of various customers. Sahana is dedicated to delivering high-quality, user-friendly solutions that are easily extensible and incorporate new technologies and automations, with a strong emphasis on customer satisfaction. Her strategic approach ensures that the solutions she architects are both innovative and sustainable.

Saphalya Mohanty has more than 14 years of experience in CRM applications, focusing the past seven years on Dynamics 365, Power Platform and Azure solutions and specializing in housing, supply chain, and manufacturing. He is adept at handling complex integrations and application lifecycle management, steering large digital transformations from presales to support. His expertise extends to Dynamics 365 Sales, Marketing, and Service applications, where he simplifies intricate business requirements into maintainable, user-friendly solutions, consistently delivering value to customers.

Sham Bothe is a dynamic and results-driven digital transformation leader with over 23 years of experience in Microsoft Dynamics 365 Customer Engagement and ERP implementations. A Microsoft Certified Solutions Expert, Sham has led large-scale transformation projects across multiple industries. He is a trusted advisor to clients, known for championing the implementation of sales, marketing, customer service, and field service automation. Sham combines deep expertise in solution and enterprise architecture with a strong focus on innovation, team development, and process improvement. His specialties include Microsoft Copilot, Digital Contact Center Platform, generative AI, and Power Platform, making him a forward-thinking leader in delivering end-to-end Microsoft business solutions.

With over 13 years of experience, Ted is an expert in the Power Platform and Finance and Supply Chain crossover. He has an exceptional understanding of customer needs and adapts them to any functionality in Dynamics 365 CRM, ERP, or Power Platform, with most scenarios requiring a mixture of them all. Ted excels in the chief architect role, leading large-scale Dynamics 365 programs, orchestrating the efforts of specialized architects to deliver comprehensive, cohesive solutions across Microsoft business applications.

Tom Gioielli is a seasoned solution architect focusing on the CRM applications of Dynamics 365, with over a decade of experience delivering enterprise-level implementations. He specializes in aligning technology with business processes to build scalable, user-centric solutions that grow with the organization. Whether spearheading new CRM initiatives or optimizing existing environments, Tom ensures strong design foundations and seamless user experiences. A passionate educator and community contributor, he shares his knowledge through webinars, conferences, and forums—empowering others to succeed in their CRM transformation journeys.

Tom Link is a solution architect specializing on Microsoft Dynamics 365 with 15 years of experience leading CRM cloud migrations and digital transformation initiatives. He has delivered scalable, enterprise-grade solutions across a wide range of industries—including technology, telecommunications, media, banking, healthcare, and advanced manufacturing. Known for his strategic mindset, Tom designs solutions that are not only technically sound but also aligned with long-term business goals, ensuring sustained value and impact.

Tycho Bom, the founder and leading solution architect at Tycho Bom IT in the Netherlands, has 15 years of expertise with the CRM applications of Dynamics 365. Tycho has successfully spearheaded over 50 projects across industries such as consumer goods, finance, education, and membership organizations. His firm, established in 2013, delivers comprehensive Dynamics 365 consulting services, handling everything from standard module implementation to bespoke solutions using Dynamics 365 and Power Apps. Tycho's role spans from crafting and developing entire solutions for smaller firms to serving as a consultant and architect for large multinational corporations.

Vikram Boinapally is the Principal Technology Architect at Infosys Limited in Australia, leading technical execution across Microsoft Dynamics 365, Power Platform, and Azure projects. He specializes in scalable system architecture, performance optimization, and release management, delivering CRM ecosystems that are secure, compliant, and future-ready. Vikram's strategic alignment of technical solutions to business objectives ensures that every implementation enhances efficiency and supports sustainable growth. With strong expertise in both pre-sales and delivery, he equips organizations to thrive in a fast-evolving digital landscape.

Zoran has more than 16 years of experience providing simple solutions to complex problems as the lead architect in several full-cycle Dynamics 365 customer engagement app implementations. He has designed and developed several accelerator solutions to facilitate Dynamics 365 implementations, and he enjoys devising solutions for his customers. Zoran has a strong commitment to mentoring less-experienced team members, helping them to expand their skillsets and achieve success within their roles. He has expertise in Dynamics 365 Sales, Customer Service, and Marketing solutions for the retail and travel industries.