Dynamics 365 Field Service capabilities
Deliver exceptional customer experiences

Capabilities
Whatβs new in Field Service

Innovation on the service suite of Dynamics 365 applications
Learn about the capabilities released in October 2020 to help you earn customers for life by providing exceptional service.

Estimate the Total Economic Impactβ’ of Field Service
Commissioned by Microsoft, and working with Microsoft customers, Forrester identified and quantified key benefits of investing in Field Service.

"Using Dynamics 365 Remote Assist, itβs allowing our technicians to be able to service a vast number of dealerships in multiple locations without them having to leave."
Teri Clemmer Manager, Field Technical Services Mercedes-Benz USA
Related products

-
Deliver exceptional customer experiences
-
Ensure consistent and dependable operations
-
Optimize resources and costs

-
Help remote employees work together
-
Use mixed-reality collaboration
-
Get instant access to experts

-
Reduce errors and increase safety
-
Close knowledge gaps
-
Adapt to your work in real time

-
Build an agile, connected supply chain
-
Streamline planning and production
-
Maximize operational profitability
Explore Microsoft AppSource solutions for Field Service
Prebuilt solutions and consulting services from Microsoft partners