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Resolve service issues the first time, every time

Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time.

Deliver service proactively

Predict, detect, and resolve field service issues before your customers even know there’s a problem, ensuring consistent and dependable operations.

Schedule resources intelligently

Dispatch technicians when and where they’re needed most, delivering exceptional on-site customer experiences while optimizing your resources and costs.

Ensure a first-time fix

Give your technicians the time, tools, and information they need to resolve problems the first time, building customer trust and loyalty.

Customers are transforming with Dynamics 365 Field Service


Dynamics 365 Field Service

Optimize resource scheduling, enable field technicians, and deliver on customer expectations with core field service capabilities.

Per user/month

Dynamics 365 Remote Assist

Get assistance when you need it most with heads-up, hands-free mixed reality video calling on HoloLens, iOS, or Android devices.

Per user/month

Explore additional resources

Gartner Magic Quadrant for Field Service Management

See why Microsoft has been recognized as a Leader in the 2020 Magic Quadrant for Field Service Management and what that means for your IoT efforts.

Five Ways to Know if Connected Field Service is Right for Your Business

Use this guide to find out if it’s time to upgrade your field service solution.

Nine Ways to Make Your Field Service Organization a Profit Center

Learn the importance of focusing on the customer experience, using insights from customer data, and more.

Remote Service: Modernize Your Operations with Mixed Reality

Learn how blending the physical and digital worlds helps field service workers troubleshoot and solve problems faster and more accurately.

Take the next step

Screenshot showing Field Service Capabilities