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Dynamics 365 Field Service

Deliver exceptional service

Move from reactive to proactive to predictive service using data insights and connected experiences.

Deliver seamless customer experiences

Personalize the service experience

Personalize the service experience

Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.

Increase worker productivity

Increase worker productivity

Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.

Optimize service operations

Optimize service operations

Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.

Digitally transform with Field Service

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Team Rubicon boosts field operations

Read how Team Rubicon optimizes logistics and mobilizes more volunteers with Dynamics 365 Field Service.

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G&J Pepsi-Cola Bottlers thirst for innovation

Learn how G&J Pepsi uses Field Service to address priorities and exceed service expectations, maximizing revenue and cost savings.

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Burckhardt Compression speeds service

Discover how the company successfully boosted its agility in responding to and resolving service issues out on the high seas.

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UD Trucks pursues year-round logistics support

Find out how the company is accelerating Digital Transformation (DX) in pursuit of its Better Life purpose.

Deliver differentiated service engagements

Access the right information at the right time

Increase first-time-fix rates and boost frontline employees’ productivity with:

  • Smart route planning.
  • Internet of Things (IoT) integration.
  • Real-time remote expert collaboration using mixed reality.

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Maximize technician performance, minimize travel time

Help dispatchers achieve business objectives with:

  • Embedded optimization within the schedule board.
  • Schedules to meet service-level agreements (SLAs).
  • Predictive travel time and work duration.

Track and manage assets with IoT to reduce downtime

Define attributes that characterize different assets with:

  • The ability to pinpoint asset locations and hierarchy.
  • Geofencing capabilities.
  • Asset health monitoring over time.

Recognized as a Leader

Microsoft is named a Leader in the 2022 Gartner® Magic Quadrant™ for Field Service Management.1

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Get started with Dynamics 365 Field Service

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1 GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.