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Dynamics 365 Field Service resources

Explore analyst research and other resources to learn more about Dynamics 365 Field Service.

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Person reading reports

Analyst research and tools

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Estimate the Total Economic Impact™ of Dynamics 365 Field Service with an ROI calculator.

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Microsoft is positioned as a Leader in IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment.

Field Service e-books

Five Ways to Know If Connected Field Service Is Right for Your Business

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Nine Ways to Make Your Field Service Organization a Profit Center

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Remote Service: Modernize Your Operations with Mixed Reality

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A Quick-Start Guide to Building Resiliency with Customers

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See Field Service in action

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Siemens Smart Infrastructure reimagines the field service experience.

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G&J Pepsi-Cola Bottlers maximizes customer service, revenue, and cost savings.

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Clean Energy Fuels runs greener, boosts efficiency, and accelerates productivity.

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Midwest Industrial Supply increases operational efficiency and reduces waste.

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UD Trucks accelerates digital transformation to support customers around the clock.

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Sandvik Coromant combines human and digital intelligence into a predictive analytics solution.

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Penrith City Council gives residents more visibility and reduces wait times for service requests.

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Marabu relies on remote maintenance with HoloLens 2 and Dynamics 365.

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Webinars

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Delivering Exceptional Service Experiences with Field Service and Microsoft Teams

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Increase Productivity and Customer Satisfaction with Field Service

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Adapt to a Rapidly Changing Environment series

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How to Foster Customer Relationships at a Critical Time series

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Keep Consumers Connected with Your Business series

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Exceed Customer Expectations by Offering Always-On Service series

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Training

Get started with Field Service Mobile

Configure Field Service

Configure bookable resources in Field Service

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Get started with Dynamics 365 Field Service

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