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Dynamics 365 Field Service resources

Explore analyst research and other resources to learn more about Dynamics 365 Field Service.

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Analyst research and tools

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Microsoft is named a Leader in the October 2022 Gartner® Magic Quadrant™ for Field Service Management1.

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Estimate the Total Economic Impact™ of Dynamics 365 Field Service with an ROI calculator.

Field Service e-books

Five Ways to Know If Connected Field Service Is Right for Your Business

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Nine Ways to Make Your Field Service Organization a Profit Center

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Remote Service: Modernize Your Operations with Mixed Reality

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A Quick-Start Guide to Building Resiliency with Customers

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See Field Service in action

Team Rubicon Story Image

Team Rubicon optimizes logistics and mobilizes more volunteers with Dynamics 365 Field Service.

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G&J Pepsi-Cola Bottlers maximizes customer service, revenue, and cost savings.

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UD Trucks accelerates digital transformation to support customers around the clock.

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Sandvik Coromant Story Image

Sandvik Coromant combines human and digital intelligence into a predictive analytics solution.

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Marabu Story Image

Marabu relies on remote maintenance with HoloLens 2 and Dynamics 365.

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Webinars

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Delivering Exceptional Service Experiences with Field Service and Microsoft Teams

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Increase Productivity and Customer Satisfaction with Field Service

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Adapt to a Rapidly Changing Environment series

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How to Foster Customer Relationships at a Critical Time series

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Keep Consumers Connected with Your Business series

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Exceed Customer Expectations by Offering Always-On Service series

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Training

Get started with Field Service Mobile

Configure Field Service

Configure bookable resources in Field Service

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Get started with Dynamics 365 Field Service

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1Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Magic Quadrant for B2B Marketing Automation Platforms, Rick LaFond, Julian Poulter, Jeffrey L. Cohen, Matt Wakeman, and Jeff Goldberg, 19 September 2022.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.