Dynamics 365 Intelligent Order Management

Turn order fulfillment into a competitive advantage

Meet your growing digital commerce needs and scale easily while supporting the latest fulfillment methods.

Adapt quickly and fulfill efficiently

Deliver on your order promise

Automate and optimize fulfillment using AI and real-time inventory, proactively overcome disruptions by reconfiguring order flows, and rapidly scale with prebuilt connectors.

See all capabilities

Automate and optimize fulfillment

Use rule-based fulfillment orchestration, with real-time inventory and AI, to optimize order flows with effective exception handling.

Adapt quickly to changing business models

Easily model and automate responses to fulfillment constraints using the embedded drag-and-drop policy designer to configure order flows.

Enhance your customers' experience

Increase customer satisfaction by providing greater flexibility, improved transparency, and on-time delivery every time.

Manage the entire order lifecycle

Gain real-time insights into every order, from intake to delivery, using customizable integrated dashboards.

Get up and running quickly

Scale order management using pre-built connectors to enterprise resource planning (ERP), order intake, fulfillment, and delivery partners.

Introducing Microsoft Supply Chain Platform

Create a more resilient and sustainable supply chain using an open, flexible, collaborative, and secured platform.

Learn more

Latest Announcements

Supply Chain Reimagined digital event

Discover new product innovations, latest trends, and best practices shaping supply chains—today and tomorrow.

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Emerging technologies to future-proof supply chain networks

Discover how to make supply chain network more resilient, agile, and sustainable through composability.

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Digitally transform supply chains

Learn how the new FedEx and Microsoft cross-platform logistics solution optimizes transportation and return management, and how the integration with Microsoft Teams enhances collaboration.

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Delivering a seamless commerce experience

Unlock omnichannel retailing with composable solutions that provide customers with a unified commerce experience.

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dynamics 365 intelligent order management screenshot

Use collaboration to manage risks and overcome disruptions

Empower teams with the agility they need to respond faster to unexpected market and consumer behavior changes, and build greater business resilience.

Frictionless fulfillment orchestration

Centrally manage orders from capture to fulfillment using real-time omnichannel inventory data, AI, and machine learning.

Pre-built platform connectors
Integrates with existing systems
Scales without limits in the cloud

Event-driven orchestration
AI and rules-based fulfillment
Streamlined returns management

Actionable fulfillment insights
Omnichannel inventory data
Single view across the organization

Recognized as a Leader

Microsoft is named a Leader in the September 2022 Gartner® Magic Quadrant^TM for Cloud ERP for Product-Centric Enterprises.¹

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Bring together your entire stack with connectors* for hundreds of destinations

* Separate licenses may be required

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Get started with Dynamics 365 Intelligent Order Management

Try for free

Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises, 26 September 2022, Greg Leiter, Dixie John, Robert Anderson, Tim Faith.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Automate and optimize fulfillment.
Manage the entire order lifecycle.
Rapidly scale with prebuilt connectors.

Use sample data or your own. No credit card required or software to install.

Dynamics 365 Intelligent Order Management

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Dynamics 365 Intelligent Order Management

Turn order fulfillment into a competitive advantage

Adapt quickly and fulfill efficiently

Deliver on your order promise

Introducing Microsoft Supply Chain Platform