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Personalize customer experiences

Build more rewarding business relationships when you create seamless customer experiences that increase lead generation, strengthen your marketing capabilities, and expand your sales opportunities with Dynamics 365 Marketing.

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Orchestrate customer journeys

Easily orchestrate personalized multi-channel journeys that deliver the right message at the right time in the right channel to create rewarding relationships.

Align sales and marketing

Create seamless customer experiences through marketing automation, shared data, and business processes connected to Dynamics 365 Sales to increase lead generation and productively nurture leads.

Make informed decisions

Improve automated marketing performance with AI-driven insights, lead scoring, and custom dashboards, plus gain a 360-degree view of customers through integration with Dynamics 365 Customer Insights.

Grow with an adaptable platform

Personalize and extend the capabilities of Marketing by easily connecting it with the apps and services you already use. Built-in privacy features help you comply with GDPR regulations and accessibility guidelines.

Turn prospects into engaged customers

Create exceptional experiences and drive more qualified opportunities with sales and marketing applications on the same platform. Nurture demand, personalize experiences, and build relationships at scale with Dynamics 365.

Customers are transforming with Dynamics 365 Marketing

Pricing

For organizations without any other Dynamics 365 application

From

$1,500

Per tenant/month

Includes
10,000
Contacts2

For organizations with a qualifying Dynamics 365 application1

From

$750

Per tenant/month

Includes
10,000
Contacts3

Requires minimum 10 users of Dynamics 365 applications4

For organizations that need an additional application5

For production instances

From

$500

Per tenant/month

For non-production instances

From

$250

Per tenant/month

Additional contacts pricing6 7

5,000–49,999
contacts

$250

per pack per month

Sold in packs of
5,000 contacts

50,000–99,999
contacts

$1,500

per pack per month

Sold in packs of
50,000 contacts

100,000–249,999
contacts

$1,250

per pack per month

Sold in packs of
50,000 contacts

250,000–499,999
contacts

$750

per pack per month

Sold in packs of
50,000 contacts

500,000+
contacts

$500

per pack per month

Sold in packs of
50,000 contacts

1 4 Requires minimum 10 users of Dynamics 365 applications: Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Project Service Automation, Dynamics 365 Supply Chain Management, or Dynamics 365 Retail.

2 3 6 Dynamics 365 Marketing pricing is based only on the number of contacts intended to be used for marketing activity and not the total number of contacts in database. Marketing activities include any contact or engagement via emails, landing pages, forms, LinkedIn integration, events, surveys, and any other custom channel. For more information, please refer to this FAQ.

5 Dynamics 365 Marketing customers who need an additional Marketing application for non-production use or for a separate instance may purchase an additional application. With this application, customers get one instance of the Marketing application. Contacts are pooled at the tenant level and not included with this application.

7 Special pricing available for nonprofits and academic customers. Contact Microsoft or your Dynamics 365 partner for more information.

Explore additional resources

Marketing help and training

Access self-help and how-to guides to get started.

Introduction to Dynamics 365 Marketing

Discover how to maximize your automated marketing results with advanced tools.

Aligning Marketing and Sales Operations

Learn four key areas of focus for strong alignment in this on-demand webinar.

Gartner Peer Insights

Gartner Peer Insights names Microsoft as a 2020 Customers’ Choice for CRM Lead Management.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

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