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Dynamics 365 Marketing

Elevate customer experiences

Orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty.

Engage customers in real time

Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.

Engage customers in real time

Win customers and earn loyalty faster

Orchestrate customer journeys across marketing, sales, commerce, and service teams to provide a holistic customer experience.

Dynamics 365 Marketing app showing the "Create a new journey" panel with selections for type of journey, trigger, and qualification conditions

Personalize customer experiences with AI

Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

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Build customer trust with a unified, adaptable platform

Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.

Build customer trust with a unified, adaptable platform

Read real customer stories

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Campari Group raises the bar for customers

Campari Group reimagined engagement by unifying customer data and orchestrating end-to-end customer journeys.

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Vitaldent keeps its patients smiling

Vitaldent prioritized patient-clinic communication by integrating systems to provide a 360-degree view of patients.

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Leatherman gets closer to its customers

Leatherman fosters personalized customer journeys through multiple touchpoints and purchasing channels.

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UNICEF Netherlands earns more supporters

Global nonprofit UNICEF Netherlands personalizes campaigns at scale to engage donors and save children.

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HP delivers personalized customer service

HP reduced support call times and operational costs by prioritizing positive customer experiences to build lifetime loyalty.

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Northrop & Johnson cruises into smarter marketing

Premier yacht broker Northrop & Johnson increased charter sales by 70 percent.

Capabilities that make a difference

Transform your business with real-time customer journeys across the entire customer lifecycle.

  • Real-time customer-led journeys
  • B2C and B2B marketing
  • Physical and digital channels
End-to-end experiences
  • Dynamic, easy-to-use content editor
  • Experimentation and optimization
  • AI-recommended channels
Assisted by AI
  • Natural-language segments and journeys
  • Easily defined journey triggers
  • Engaging events with Microsoft Teams
Easy for business users

Watch Marketing videos

See how to elevate customer experiences.

Image of children Orchestrate personalized customer journeys

Orchestrate personalized customer journeys.

Image of event attendees into loyal customers screenshot

Turn event attendees into loyal customers.

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Deliver relevant content in the right channel.

Image of a lady Personalizing customer experiences with AI and analytics

Personalize customer experiences with AI and analytics.

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Get started with Dynamics 365 Marketing

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