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CRM field service tools

Dynamics 365 Remote Assist

Work together from anywhere

Solve problems in real time

Share your real-time view with experts remotely to get the help you need, and stay hands-free on HoloLens or Dynamics 365 Remote Assist mobile.

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Bring critical information into view

Take advantage of information from Dynamics 365 Field Service or capture asset information and integrate it with Microsoft Power Platform or other enterprise applications.

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Walk the site without being on location

Avoid unnecessary travel and reduce costs and delays with remote inspections combining video, screenshots, and annotations on your devices.

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Customers are transforming business operations with Microsoft Dynamics 365 Remote Assist

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Helping customers fight COVID-19

Imperial College Healthcare NHS doctors are using Dynamics 365 Remote Assist on HoloLens to collaborate in real time with colleagues and experts around the world.

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Transforming technician support

Mercedes-Benz is improving service technician efficiency, reducing problem resolution times, and lowering the cost and environmental impact of travel.

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Helping customers ensure food safety

Ecolab is transforming business processes to better serve its customers and employees in the face of emerging challenges.

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Enhancing maintenance processes and on-the-job learning with mixed reality

Saint-Gobain deploys scarce expertise around the globe, shares best practices, and standardizes maintenance—with no travel required.

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Reducing environmental impact with mixed reality

L’Oréal is taking advantage of mixed reality to avoid unnecessary travel and minimize their carbon footprint in line with their sustainability goals

Related applications, add-ins, and features

Manage work orders and more

Launch Dynamics 365 Remote Assist mobile directly from a Field Service mobile booking and post call info to the associated work order's timeline.

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Visualize asset information

Capture photos and videos of assets to track their condition over time and view asset data from Dynamics 365 Remote Assist for validation.

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Gain visibility with call analytics

View your organization’s operational dashboard in Dynamics 365 Remote Assist on desktop or mobile devices.

The Total Economic ImpactTM of Dynamics 365 Remote Assist

Read this commissioned study conducted by Forrester Consulting on behalf of Microsoft to learn how organizations can realize a substantial ROI by deploying Dynamics 365 Remote Assist.

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