Dynamics 365 Remote Assist capabilities

Support technicians using video, screenshots, and mixed-reality annotations.

Leverage existing iOS and Android devices with or without augmented reality by sharing live video feeds and capturing instructions using 2D annotations.

Provide assistance to external customers or vendors by inviting them to join a mixed-reality call in real time.

Browse and view service-related documentation independent of a video call—get the right information at the right time.

Place PDF or JPG files into real-world scenarios using HoloLens, or share them on mobile devices.

Gain visibility into operational efficiencies and determine process improvements with Dynamics 365 Remote Assist call metrics.

Share a real-time view of your environment from anywhere on HoloLens, Android, or iOS devices with remote collaborators to avoid unnecessary travel and reduce delays.

Document calls and important details for future reference and faster resolution, and connect information to a booking or work order by integrating with Dynamics 365 Field Service.

Capture photos and videos of assets to track their condition over time, and view captured asset data from Dynamics 365 Remote Assist for validation.

Create and trigger automated workflows based on captured asset data to simplify your business processes.