Dynamics 365 Remote Assist capabilities

Empower first-line workers to solve problems in real time with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.

Capabilities

Collaborate with remote experts in real time
Deploy across multiple devices
Enable external one-time calls

Collaborate with remote experts in real time

Support technicians using video, screenshots, and mixed-reality annotations.

Deploy across multiple devices

Take advantage of existing iOS and Android devices by sharing live video feeds and capturing instructions using 2D annotations.

Enable external one-time calls

Provide assistance to external customers or vendors by inviting them to join a mixed-reality call in real time.

Access documentation when you need it
Move virtual documents to the real world
Use built-in analytics to improve processes

Access documentation when you need it

Browse and view service-related documentation independent of a video call—get the right information at the right time.

Move virtual documents to the real world

Place PDF or JPG files into real-world scenarios using HoloLens, or share them on mobile devices.

Use built-in analytics to improve processes

Gain visibility into operational efficiencies and determine process improvements with Dynamics 365 Remote Assist call metrics.

Avoid travel and reduce delays
Record calls and capture critical information
Monitor assets’ condition
Simplify business processes

Avoid travel and reduce delays

Share a real-time view of your environment from anywhere on HoloLens, Android, or iOS devices with remote collaborators to avoid travel and reduce delays.

Record calls and capture critical information

Document calls and important details for future reference and faster resolution, and connect information to a booking or work order by integrating with Dynamics 365 Field Service.

Monitor assets’ condition

Capture photos and videos of assets to track their condition over time, and view captured asset data from Dynamics 365 Remote Assist for validation.

Simplify business processes

Create and trigger automated workflows based on captured asset data to simplify your business processes.

Learn more about Dynamics 365 Remote Assist

How to Transform Manufacturing Using Mixed Reality

Watch this webinar to discover how to boost productivity across your manufacturing operations with Dynamics 365 Remote Assist.

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Bringing Mixed Reality to BioTech

Discover how you can similarly boost efficiency and quality in your BioTech/Pharmaceutical organization.

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Innovation on the service suite of Dynamics 365 applications

Learn more about the expanded capabilities of Dynamics 365 Remote Assist.

Read the blog

The Total Economic Impact^TM of Dynamics 365 Remote Assist

Read this commissioned study conducted by Forrester Consulting on behalf of Microsoft to learn how organizations can realize a substantial ROI by deploying Dynamics 365 Remote Assist.

Read the study

Deliver always-on service anytime, anywhere

Depend on Dynamics 365 Customer Service, Customer Service Insights, Field Service, and Remote Assist to help you deliver exceptional always-on customer support.