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Empower first-line workers to solve problems in real time with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.
Support technicians using video, screenshots, and mixed-reality annotations.
Leverage existing iOS and Android devices with or without augmented reality by sharing live video feeds and capturing instructions using 2D annotations.
Provide assistance to external customers or vendors by inviting them to join a mixed-reality call in real time.
Browse and view service-related documentation independent of a video call—get the right information at the right time.
Place PDF or JPG files into real-world scenarios using HoloLens, or share them on mobile devices.
Gain visibility into operational efficiencies and determine process improvements with Dynamics 365 Remote Assist call metrics.
Share a real-time view of your environment from anywhere on HoloLens, Android, or iOS devices with remote collaborators to avoid unnecessary travel and reduce delays.
Document calls and important details for future reference and faster resolution, and connect information to a booking or work order by integrating with Dynamics 365 Field Service.
Capture photos and videos of assets to track their condition over time, and view captured asset data from Dynamics 365 Remote Assist for validation.
Create and trigger automated workflows based on captured asset data to simplify your business processes.
Learn more about the expanded capabilities of Dynamics 365 Remote Assist.
Read this commissioned study conducted by Forrester Consulting on behalf of Microsoft to learn how organizations can realize a substantial ROI by deploying Dynamics 365 Remote Assist.
Depend on Dynamics 365 Customer Service, Customer Service Insights, Field Service, and Remote Assist to help you deliver exceptional always-on customer support.
Introducing Dynamics 365 Remote Assist for HoloLens 2 and mobile devices
Mercedes-Benz transforms technician support with Dynamics 365 Remote Assist and HoloLens 2
Ecolab ensures food safety with Dynamics 365 Remote Assist and HoloLens 2
Gain visibility into operational efficiencies and determine process improvements
"HoloLens 2 and [Dynamics 365] Remote Assist is the beginning of a new adventure."
Department Manager, Field Technical Services, Mercedes-Benz USA
"Dynamics 365 Remote Assist has empowered our employees to ideate on how we can transform our business."
Robert N. Copelan
xReality Lead, IT Innovation, ZF
Launch Dynamics 365 Remote Assist mobile directly from a Field Service mobile booking
Post call info directly to an associated work order's timeline
Help increase employee safety
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