Dynamics 365 for Customer Service Pricing
Dynamics 365 for Customer Service Professional
$50
Per user/month
Dynamics 365 for Customer Service Enterprise
$95
Per user/month
Customer Engagement Plan
$115
Per user/month
Compare plans
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Dynamics 365 for Customer Service Professional |
Dynamics 365 for Customer Service Enterprise |
Customer Engagement Plan |
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| Dynamics 365 for Customer Service | |||
| Unlimited named users |
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| Case management |
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| Knowledge management |
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| Mobile |
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| Portal1 |
Add-on only
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| Customization |
Limited
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| Unified service desk |
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| Embedded intelligence |
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| Service gamification |
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| Leads (creation only) |
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| Microsoft PowerApps Plan 2 |
Add-on only
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| Microsoft Power BI2 |
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| Microsoft Office 365 integration | |||
| Outlook |
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| Exchange |
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| Excel |
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| OneDrive/SharePoint |
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| OneNote |
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| Add-on capabilities | |||
| Chat for Dynamics 365 |
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Add-on only
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Add-on only
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| Dynamics 365 Customer Service Insights |
Add-on only
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| Dynamics 365 Customer Insights |
Add-on only
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Add-on only
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Add-on only
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| Microsoft Forms Pro |
Add-on only
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| Dynamics 365 for Sales |
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| Dynamics 365 for Marketing3 |
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| Dynamics 365 for Field Service |
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| Dynamics 365 for Project Service Automation |
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1 A minimum of 10 enterprise users
2 Customer Engagement Plan and application subscriptions include an option to embed Power BI content. A separate Power BI license may be required to configure access to the content.
3 Customers with at least 10 seats of Dynamics 365 Customer Engagement Plan, Dynamics 365 Plans, or both will get the Marketing application with 2,000 contacts. For more information, please see the Dynamics 365 Licensing Guide
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