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Dynamics 365 Customer Insights roadmap

Roadmap priorities

Understand customers in real time

Maintain and act on up-to-date customer data and profiles

Unlock powerful insights with AI

Accelerate time to insights using built-in AI templates

Enrich profiles for a holistic customer view

Augment profiles with audience intelligence from Microsoft Graph and third-party sources

Drive personalization across the customer journey

Activate real-time insights on destinations including analytics, marketing, advertising, and customer engagement platforms through turnkey integrations with Microsoft and third-party applications

Gain deeper insights with limitless analytics

Leverage advanced analytics and build custom machine learning models using Azure Synapse Analytics

Details and timelines

The release plan outlines our commitment to continuously deliver new capabilities and provides early visibility for upcoming release waves. Please connect with us to learn more.

Learn more about our product roadmaps

Dynamics 365

Microsoft Power Platform

Power Virtual Agents

Product roadmaps coming soon

Dynamics 365

Dynamics 365 Customer Insights roadmap

Prerelease product or features may be substantially modified before commercial release. This roadmap represents a product view and isn’t indicative of final licensing of individual features. Microsoft makes no warranties, express or implied, with respect to the information provided.

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