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Dynamics 365 for Retail roadmap

Roadmap priorities

Omni-Channel commerce:

To effectively enable holistic and friction free omni-channel operations that enhances shopper loyalty through seamless online and offline experiences, effective merchandising and intelligent insights.

Industry excellence and compliance:

To innovate on industry capabilities, improve user productivity, ensure global compliance and supportability while enabling easier ways to extend, adapt and connect to other services to meet your needs.


Roadmap details and timeline

These upcoming capabilities outline our commitment to deliver on our roadmap priorities. Please connect with us to learn more about the entire set of capabilities planned for our next major updates.

Public preview:

General availability:

Next 12 months
Retail
Capability Availability
Use intelligent order orchestration to optimize fulfillment across the enterprise
General availability
Use flexible programs to build brand loyalty
General availability
Enable unified omni-channel payment processing
General availability
Improve omni-channel order processing
General availability
Improve omni-channel merchandising
Public preview
High scale and business continuity through flexible scale unit
General availability
Expanded data residency support
General availability
Improved extensibility and developer experience
General availability
Fiscal service integration sample for Austria
General availability
Fiscal printer integration sample for Poland
General availability
Fiscal service integration sample for Czech Republic
General availability

Learn more about our upcoming release plans

Dynamics 365

Coming soon: Project Service Automation, AI for Sales, AI for Customer Service, AI for Market Insights, Remote Assist, and Layout

Power Platform

Dynamics 365 for Retail roadmap

Prerelease product or features may be substantially modified before commercial release. This roadmap represents a product view and isn’t indicative of final licensing of individual features. Microsoft makes no warranties, express or implied, with respect to the information provided.

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