Dynamics 365 Sales
Insights-based sales acceleration
Accelerate sales by empowering sales teams with AI-enabled automation, contextual insights, and team connectivity.
Accelerate revenue with AI
Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.
Predict and manage pipelines with confidence
Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.
Improve customer calls through feedback
Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.
Get more from each interaction with your sales solution
Learn how businesses increased their sales, cut costs, and improved the efficiency of their teams with Microsoft Dynamics 365 Sales solutions in the Total Economic Impact™ commissioned study conducted by Forrester Consulting.
215%
ROI over 3 years
7
Months to payback
15%
Increase in seller efficiency when collaborating with team members
Results are for a composite organization based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365, a commissioned study conducted by Forrester Consulting, March 2022.
What’s new
Microsoft Viva Sales is now available
Automatically enrich Dynamics 365 Sales with customer engagement data captured from Microsoft 365 and Microsoft Teams.
Announcing full access to conversation intelligence
Generate valuable sales insights from conversations with customers using conversation intelligence—now available in Dynamics 365 Sales Enterprise and Microsoft Viva Sales.
Real customers, real results
215 percent ROI
MVP Health Care expects to save up to $6 million a year after modernizing its customer experience platform.
20 percent sales increase
Business Finland saw increased sales after moving to a customer experience platform built on Dynamics 365.
15 percent greater efficiency
DP World shortened its sales cycle and increased revenue using Dynamics 365 Sales.
11-month ROI
C.H. Robinson, one of the world’s largest logistics platforms, achieved ROI by discovering unmet customer needs with Dynamics 365 Sales.
Help sellers sell and buyers buy
Bring together the entire sales team to facilitate the buyer journey.
Sellers
- Prioritized customers and activities
- Effective conversation techniques
- Built-in collaboration
- Planning and forecasting
- Real-time visibility
- Coaching at scale
- Tailor for specific roles
- Customizable AI
- Configurable sales process
Related applications
Provide coordinated virtual engagement using an enterprise collaboration hub that brings together colleagues, customers, and contextual customer data.
Read the overview
Provide fast and convenient experiences using always-on chatbots that qualify and assist customers and seamlessly hand them off to a live agent.
Discover the capabilities
Automatically personalize engagement based on customer feedback gathered through surveys.
Read the overview
Get started with Dynamics 365 Sales
How can we help?
Connect with a Microsoft specialist or partner to learn how Dynamics 365 helps grow your business and customer base, ask pricing and licensing questions, or set up a free demo and trial. We’ll contact you within two business days.
For product assistance, get technical support.
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Try Dynamics 365 Sales free for 30 days
Help your team activate digital selling to close more deals and increase revenue. In this trial, you’ll learn how to:
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Accelerate your sales.
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Manage your opportunities.
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Forecast your revenue.
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Work on the go with the mobile app.
Dynamics 365 Sales
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