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Dynamics 365 Sales

Insights-based sales acceleration

Grow customer relationships and sell at scale by empowering sales teams with actionable intelligence.

Win new customers through teamwork

Connect sellers with customers through their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.

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Accelerate revenue with AI

Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.

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Predict and manage pipelines with confidence

Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.

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Improve customer calls through feedback

Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.

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Real customers, real results

11-month ROI

C.H. Robinson, one of the world’s largest logistics platforms, achieved ROI by discovering unmet customer needs with Dynamics 365 Sales.

Help sellers sell and buyers buy

Bring together the entire sales team to facilitate the buyer journey.

  • Prioritized customers and activities
  • Effective conversation techniques
  • Built-in collaboration
  • Planning and forecasting
  • Real-time visibility
  • Coaching at scale
  • Tailor for specific roles
  • Customizable AI
  • Configurable sales process

A Leader in The Forrester Wave

Microsoft is named a Leader in The Forrester Wave™: Sales Force Automation Solutions, Q2 2021.

Related applications

Provide coordinated virtual engagement using an enterprise collaboration hub that brings together colleagues, customers, and contextual customer data.

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Provide fast and convenient experiences using always-on chatbots that qualify and assist customers and seamlessly hand them off to a live agent.

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Automatically personalize engagement based on customer feedback gathered through surveys.

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Get started with Dynamics 365 Sales

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