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Elevate your service at every step with AI

Create lasting connections at every touchpoint using generative AI and solutions that help you deliver a seamless customer experience.

Deliver exceptional customer journeys

Personalize the service experience

Make customer experiences feel tailored to them with AI-assisted self-service.

Enable service teams to work faster

Empower service teams to collaborate effortlessly and solve problems quickly with generative AI and actionable insights.

Optimize service operations

Drive efficiency with greater visibility, AI-powered insights, and automation.

Strengthen your customer connections

Deliver omnichannel service

Build trust with customers by delivering seamless experiences across all channels, including conversational AI, live interaction, and self-service solutions.

Resolve customer issues faster

Save agents’ time with Copilot, an AI-powered assistant that helps search for relevant information across trusted websites and internal documents.

Improve case management

Increase employee effectiveness and cross-team collaboration while delivering personalized experiences that drive customer loyalty.

Streamline work order management

Speed time to resolution with Copilot, an AI-powered assistant that accelerates work order creation within Outlook, streamlines technician scheduling, and quickens customer responses.

Explore the Microsoft Digital Contact Center Platform

Make every customer engagement exceptional. Discover how to reduce contact center complexity with a single platform.

Customers delivering exceptional service

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Crafting luxurious service experiences

Natuzzi connected systems to tailor customer journeys and grow unified customer profiles by 68 percent over two years.

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Energizing service teams

Phihong improved productivity by 50 percent using AI-powered predictive insights into operations and customer service.

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Creating top-flight customer journeys

Lufthansa Cargo centralized customer information to save time and provide a 360-degree view of each customer.

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Learning to engage new students

The University of Salford increased applications from overseas students by 300 percent while doubling international enrollment by automating key admissions processes.

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Transforming CRM in just five months

Siemens Mobility went from CRM evaluation to deployment in just five months in order to keep pace with its highly collaborative sales process.

Explore service and support products

Exceed customer expectations with products designed to work together.

Dynamics 365 Customer Service

Provide seamless, end-to-end customer service experiences for consistent, connected support across all channels.

Dynamics 365 Field Service

Transform your field operations and enhance customer experiences using generative AI, IoT, and mixed reality.

Dynamics 365 Remote Assist

Empower frontline workers to solve service and support issues in real time on HoloLens, Android, or iOS devices.

Dynamics 365 Customer Insights

Use predictive, real-time insights from AI to deliver truly personalized, responsive, and connected customer journeys.

Dynamics 365 Customer Voice

Quickly collect and understand omnichannel feedback to build better customer experiences.

Power Virtual Agents

Quickly create sophisticated, intelligent chatbots to resolve common issues and answer service and support questions around the clock.

Azure Communication Services

Add voice, video, chat, and SMS capabilities to apps and websites with just a few lines of code using this fully managed communication platform.

Microsoft Teams

Chat, meet, call, and collaborate to accomplish more across your service and support teams, plus connect with customers.

Power Automate

Drive efficiency across any service or support workstream by automating repetitive tasks, so your teams can focus on what’s needed most.

Power BI

Connect to and visualize all your customer data using a unified, scalable platform for self-service and enterprise business intelligence.

Azure IoT

Connect to, monitor, and control IoT assets enabling remote service and support scenarios and analysis of collective data for planning.

Azure Synapse Analytics

Query data on your terms using a limitless analytics service that can handle all your customer service and support data needs.

Azure Machine Learning

Accelerate the machine learning lifecycle, analyzing customer and product data to provide proactive, predictive service and maintenance.

Azure Bot Service

Build conversational AI experiences—including multilingual and multimodal bots—for any customer engagement scenario.

Explore tailored industry solutions

Delight customers using innovative technologies designed specifically for your industry.

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Financial services

Build strong service experiences that enhance trust.

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Make exceptional service a feature of all your products.

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Build your retail brand on intuitive, personalized service.

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Create healthcare experiences using powerful data insights.

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Learn more about service solutions

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