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Dynamics 365 support

Access Dynamics 365 standard support and browse additional support options and pricing.

A person looking at devices
A person looking at devices

Standard

 

Included with any Dynamics 365 purchase

Best for businesses operating a simple environment or using a full-service partner

Professional Direct

 

$9

per user/month

Best for businesses with a continuously operating production environment requiring faster response times and access to experts for advisory and escalation services

Unified Enterprise

 

Custom—contact your sales representative for pricing

Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies

  • Standard
  • Professional Direct
  • Unified Enterprise
Standard
Professional Direct
Unified Enterprise
Best for businesses operating a simple environment or using a full-service partner Best for businesses operating a continuous, ongoing production environment requiring faster response times and access to experts for advisory and escalation services Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies
Microsoft product coverage Dynamics 365 Dynamics 365 All Microsoft products
Community forums

Included

Included

Included

Service dashboard

Included

Included

Included

Web and phone incident submission

Included

Included

Included

Access to self-help portals Dynamics 365 admin center Dynamics 365 admin center Services Hub
As-needed break/fix incidents

Included

Included

Included

Support Always available for Severity A cases Always available for Severity A cases Always available for Severity 1 and A cases
Fastest response time (for critical incidents) <1 hour <1 hour with priority routing <1 hour with priority routing
As-needed online training

Included

Included

Included

Service delivery management

Not included

Pooled Assigned
Priority handling

Not included

Included

Included

Escalation management

Not included

Included

Included

Technical webinars

Not included

Included

Included

Advisory services

Not included

Included

Included

Monthly service reviews

Not included

Included

On-demand1
Proactive services

Not included

Not included

Included

On-demand workshops

Not included

Not included

Included

Remote diagnostics and reporting

Not included

Not included

Included

Onsite services

Not included

Not included

Included

Enhanced solutions

Not included

Not included

Included

Cost Included with any Dynamics 365 purchase $9/user/month
(minimum 20 users)
Starts at $50,000/year2

1On-demand assessments with as-needed setup and configuration services

2Pricing is calculated by applying a rate to your historical annual IT spend by Microsoft product class. Visit Unified Enterprise support pricing for more information.

Partner support

Find a partner with the right skills, services, or industry background to help your organization identify and implement Dynamics 365 solutions.

FAQs

  • Professional Direct Support
    Directly from Microsoft online or contact your Microsoft representative to add it to your Microsoft Enterprise Agreement.
  • Unified Support
    Contact your Microsoft representative for purchasing information.
  • Technical support
    All plans include technical support. When you have a technical issue with your application, open a support request with Microsoft.
  • Advisory support
    Only the paid support plans include advisory services. When you need to get a recommendation, general advice, best practices, or guidance on how to use the products, submit an advisory ticket.
  • No, a Microsoft paid support plan is an additional resource that can be used by both you and your partner.