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What is Dynamics 365?

It’s how you become more agile to delight your customers. With Dynamics 365, you’ll have the only portfolio of intelligent business applications that empowers everyone to deliver operational excellence and create more engaging customer experiences.

The agility to delight every customer. Every day.

  • Break through barriers
  • Adapt to anything
  • Innovate everywhere

Create impact faster

Deliver more value in less time. Quickly adopt solutions—or augment existing ones—to enable your teams to accelerate results.

Use modular, pre-built applications

Easily connect Dynamics 365 applications with the systems and tools you already use to add and extend capabilities for your exiting solutions.

Connect solutions end to end

Accelerate your business growth with connected business applications to optimize your operations, innovate across teams, and better engage customers.

Rapidly deploy and onboard

Implement your solution and drive user adoption—in days or weeks instead of months—to quickly innovate and see faster results.

Break through barriers

Take a data-first approach. Unify your data and couple it with Microsoft AI to deliver insights and actions that create better customer experiences.

Access data everywhere

Connect to hundreds of data sources on day one—including Microsoft 365, Azure, LinkedIn, and other sources—or easily create your own connectors.

Generate continuous insights

Drive better outcomes across the business by combining your data with AI for powerful, targeted insights.

Protect and secure your business

Security and compliance comes standard for your business and customer data—from identity protection. Encryption, and role-based access to auditing and logging.

Adapt to anything

Have the freedom to adapt when and how you need across new business priorities, market conditions, and customer opportunities—right as they emerge.

Rapidly respond to change

With prebuilt solutions from Microsoft and partners, you’re able to quickly adapt to changing customer needs, trends, and market conditions.

Reshape and transform

Accelerate business results—and get the most value from Dynamics 365—by working with trusted Microsoft partners and prebuilt industry solutions.

Be future-ready

Always be ready for what’s next by integrating emerging technologies into your business—including mixed reality, the Internet of Things, and advanced analytics.

Innovate everywhere

Solve problems with powerful solutions you only get from the Microsoft Cloud—all built to easily work together from the very start.

Work in an integrated cloud

Trust the only business platform that natively works in the Microsoft Cloud—with Microsoft 365, Azure, and Microsoft Power Platform—for unparalleled interoperability across systems and processes.

Turn ideas into reality

Empower anyone, regardless of skill set, to innovate with low-code Microsoft Power Platform services—used by more than 97% of Fortune 500 companies.

Elevate teamwork

Easily access and share information to collaborate across roles, teams, and departments—Dynamics 365 was built to organically work with Microsoft 365 productivity applications.

Customers are reaching their full potential with Dynamics 365

Solutions that fit you. Not the other way around.

Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. So you connect with every customer.

Intelligent sales and marketing

Turn prospects into engaged customers

  • Nurture more sales-ready leads.
  • Personalize buyer experiences.
  • Build customer relationships at scale.

Explore these intelligent sales and marketing apps:

Proactive customer service

Exceed your customers’ expectations

  • Empower your agents to take the right action.
  • Personalize customer interactions across channels.
  • Speed resolutions with automated workflows.

Explore these proactive customer service apps:

Connected field service

Resolve service issues before they occur

  • Deliver timely, proactive field service.
  • Detect service issues remotely with IoT.
  • Use insights to schedule preventive maintenance.

Explore these connected field service apps:

Modern finance and operations

Accelerate your business growth

  • Elevate your financial performance.
  • Bring processes together to streamline operations.
  • Help your employees succeed.

Explore these modern finance and operations apps:

Connected commerce

Engage every shopper, everywhere

  • Create omnichannel customer experiences.
  • Centralize merchandising, inventory, and fulfillment.
  • Personalize the shopping experience at every touch point.

Explore these connected commerce apps:

Powerful flexibility. Limitless possibilities.

Make Dynamics 365 your own. Tailor and build on your solution using the Microsoft Cloud—Microsoft Power Platform, Microsoft Azure, and Microsoft 365—or hundreds of other familiar business tools. Plus, add mixed reality and the Internet of Things (IoT) for innovative new experiences.

Be more agile with Dynamics 365

See how Dynamics 365 helps everyone across your business be more customer focused.