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What is Dynamics 365?

Dynamics 365 is a portfolio of intelligent business applications that delivers superior operational efficiency and breakthrough customer experiences enabling businesses to become more agile and reduce complexity without increasing costs.

The agility to delight every customer. Every day.

Create impact faster

Deliver more value in less time. Quickly adopt solutions—or augment existing ones—to enable your teams to accelerate results.

Use modular, prebuilt applications

Easily connect Dynamics 365 applications with the systems and tools you already use to add and extend capabilities for your existing solutions.

Connect solutions end to end

Accelerate your business growth with connected business applications to optimize your operations, innovate across teams, and better engage customers.

Rapidly deploy and onboard

Implement your solution and drive user adoption—in days or weeks instead of months—to quickly innovate and see faster results.

Break through barriers

Take a data-first approach. Unify your data and couple it with Microsoft AI to deliver insights and actions that create better customer experiences.

Access data everywhere

Connect to hundreds of data sources on day one—including Microsoft 365, Azure, LinkedIn, and other sources—or easily create your own connectors.

Generate continuous insights

Drive better outcomes across the business by combining your data with AI for powerful, targeted insights.

Protect and secure your business

Get built-in security and compliance for your business and customer data, including identity protection, encryption, and role-based access control.

Adapt to anything

Have the freedom to adapt when and how you need across new business priorities, market conditions, and customer opportunities—right as they emerge.

Rapidly respond to change

Use prebuilt solutions from Microsoft and partners to quickly adapt to changing customer needs, trends, and market conditions.

Reshape and transform

Accelerate business results—and get the most value from Dynamics 365—by working with trusted Microsoft partners and prebuilt industry solutions.

Be future-ready

Always be ready for what’s next by integrating emerging technologies into your business—including mixed reality, the Internet of Things, and advanced analytics.

Innovate everywhere

Solve problems with powerful solutions you get only from the Microsoft Cloud—all built to easily work together from the start.

Work in an integrated cloud

Trust the only business platform that natively works in the Microsoft Cloud—with Microsoft 365, Azure, and Microsoft Power Platform—for unparalleled interoperability across systems and processes.

Turn ideas into reality

Empower anyone, regardless of skill set, to innovate with low-code Microsoft Power Platform services—used by more than 97 percent of Fortune 500 companies.

Elevate teamwork

Easily access and share information to collaborate across roles, teams, and departments—Dynamics 365 was built to organically work with Microsoft 365 productivity applications.

Customers are reaching their full potential with Dynamics 365

Solutions that fit you. Not the other way around.

Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. So you connect with every customer.

Drive more revenue by connecting sales and marketing image

Drive more revenue by connecting sales and marketing

  • Get increased visibility into customer needs.
  • Lead customers down the pipeline faster and close more deals.
  • Streamline processes and coach sellers.
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Reimagine the way you deliver customer service

  • Personalize service experiences.
  • Elevate employee effectiveness.
  • Optimize service operations.
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Build finance and business operation agility

  • Adapt faster to avoid disruptions.
  • Work smarter by driving efficiencies.
  • Drive better performance with automation.
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Delight shoppers every time, everywhere

  • Make shopping experiences seamless.
  • Differentiate and automate with AI.
  • Be more agile to adapt quickly.
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Adapt and thrive with a digital supply chain

  • Maximize asset performance.
  • Transform manufacturing operations.
  • Meet growing digital commerce needs.

Dynamics 365 helps businesses do more with less

Learn how organizations use Dynamics 365 to drive efficiency, cut costs, and create a hyperconnected business.

TEI studies

Read The Total Economic Impact™ commissioned studies conducted by Forrester Consulting.

Dynamics 365 Finance

Learn how organizations realized legacy cost savings of $3.5 million.1

Dynamics 365 Sales

Learn how seller efficiency increased by 15 percent with shared collaboration tools.2

Dynamics 365 Customer Service

Learn how businesses realized an ROI of 131 percent over three years.3

Dynamics 365 Supply Chain Management

Learn how organizations reduced unplanned machine downtime.4

Dynamics 365 Business Central

Learn how organizations realized an ROI of 162 percent over three years.5

Analyst recognition

Explore analyst reports to see why Microsoft and Dynamics 365 have been recognized for vision and leadership.

Forrester

Forrester named Microsoft a Leader in The Forrester Wave™: Sales Force Automation Solutions, Q2 2021.

Nucleus Research

Nucleus Research recognized Dynamics 365 as a Leader in its Enterprise ERP Technology Value Matrix 2022.

Powerful flexibility. Limitless possibilities.

Make Dynamics 365 your own. Tailor and build on your solution using the Microsoft Cloud or hundreds of other familiar business tools. Plus, add mixed reality and the Internet of Things (IoT) for innovative new experiences.

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Be more agile with Dynamics 365

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1 The Total Economic Impact™ Of Microsoft Dynamics 365 Finance, a commissioned study conducted by Forrester Consulting, July 2022. Results are for a composite organization based on interviewed customers.

2 The Total Economic Impact™ Of Microsoft Dynamics 365 Sales, a commissioned study conducted by Forrester Consulting, March 2022. Results are for a composite organization based on interviewed customers.

3 The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service, a commissioned study conducted by Forrester Consulting, August 2020. Results are for a composite organization based on interviewed customers.

4 A Total Economic Impact™ Of Microsoft Dynamics 365 Supply Chain Management, a commissioned study conducted by Forrester Consulting, August 2021. Results are for a composite organization based on interviewed customers.

5 The Total Economic Impact™ Of Microsoft Dynamics 365 Business Central, a commissioned study conducted by Forrester Consulting, September 2020. Results are for a composite organization based on interviewed customers.