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Foster lasting relationships through intelligent tools that strengthen your brand.
Provide exceptional experiences across traditional and emerging channels, or across different business models, scenarios, and personas. Connect digital, in-store, and back-office operations on a truly unified commerce platform.
Empower customers or partners to decide when, how, and where they want to purchase—on any device, and across online and offline channels.
Empower consumers to buy online and pick up in-store or receive home delivery via connected ordering and fulfillment tools.
Centrally manage promotions across all channels, organised by store, catalogue, or partner affiliation with accurate, real-time omnichannel sales and cost data.
Utilise unique functionality and capabilities needed by B2B organisations and users for self-service buying experiences.
Enhance customer experiences across channels, helping exceed customer expectations through tailored product selections and relevant recommendations.
Deliver endless aisles purchasing options by offering customers access to your full product catalogue whether in store or online, regardless of stock levels or location.
Works seamlessly with Dynamics 365 Customer Insights to connect physical and digital storefronts, giving you a single view of transactions, observational data, and behavioral data for your customers.
Foster lasting relationships through AI-driven recommendations, insights, buying templates, and loyalty programmes.
Utilise native support for Dynamics 365 Sales and Dynamics 365 Customer Service to address all aspects of the buying journey.
Quickly launch websites through drag-and-drop content authoring with an easy-to-use visual page builder.
Deliver personalised, appealing web experiences with content-driven commerce strategies.
Get a single view of content, assets, promotions, stock, and pricing across physical and digital channels.
Take advantage of experimentation and personalisation tools supported through Optimizely experimentation platform.
Bring the powerful, intelligent and user-friendly capabilities of B2C e-commerce to your business partners.
Cross-sell and upsell products using AI-based recommendations that help customers and partners easily and quickly discover products that are relevant to them.
Works seamlessly with Dynamics 365 Fraud Protection to decrease fraud, reduce operational expenses, and increase bank acceptance rates.
Utilise AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.
Take advantage of intelligent, context-aware product search powered by Microsoft Bing for Commerce that helps customers search online and in-store.
Verify page content accessibility using Commerce authoring tools and Microsoft Accessibility Insights to ensure that every customer can easily access page content.
Enhance clienteling through modern retail POS and AI-driven recommendations, highlighting the right products at the right time and price.
Centrally track product information, categories, assortment, and pricing across channels.
Make informed, cost-effective stock supply decisions with advanced analytics and machine learning.
Utilise actionable insights provided by historical sales and purchase data to meet customer needs.
Easily orchestrate personalised multichannel journeys with native of Dynamics 365 Marketing.
Take advantage of customised, authentic e-commerce experiences and rich, engaging product pages to reduce customer-abandoned baskets.
Quickly create sophisticated, AI-powered chatbots that can resolve common issues and answer questions 24-hours a day.
Support customer enquiries and post-sales experiences with intuitive tools for call centres and service centres, along with native support for Dynamics 365 Customer Service.
Support traditional, new, and emerging channels by using an agile, API-driven headless commerce engine to help you adapt to current and emerging needs.
Employ a configurable and extensible platform that expands and grows to fit your business needs.
Rapidly expand and grow your business with flexible deployment options whether on-premises, in the cloud, or at the edge.
Take advantage of cohesive security management and comprehensive compliance coverage that empowers you to run your business with confidence.
Gain insights into key retail trends and a deeper understanding of how to adapt and accelerate transformation amid the market disruption.
Learn about the Commerce innovations Microsoft is introducing at NRF 2021, and how retailers have adapted to succeed during the past year.
Gain deeper insight into how Dynamics 365 can help your business streamline retail sales and commerce capabilities.
Gain deeper insights into the newly introduced B2B e-commerce capabilities for Dynamics 365 Commerce.
Increase your revenue and protect your reputation with comprehensive protection that decreases fraud, reduces operational expenses, and increases bank acceptance rates.
Watch this discussion with featured guest Forrester to learn key customer insights that are driving industry transformation.
"Dynamics 365 gives our customers the ability to buy online, return in-store, and take advantage of click-and-collect, while simultaneously supporting our global colleagues to make smarter and more accurate decisions."
Program Lead, Project Reboot, Dr. Martens
"We can see how often a customer shops with us and how much they spend. It really informs how we should be speaking to each customer and what products and services to offer in the future."
Hamper Buyer, Fortnum & Mason
Bring together B2B and B2C e-commerce on a single platform to deliver relevant, impactful purchasing experiences.
Connect Commerce with a real-time CDP to gain a 360-degree view.
Predict customer needs using built-in AI.
Power seamless personalised experiences across all touchpoints.
Increase your revenue.
Protect your reputation.
Take an innovative approach.
Use real-time observational data.
Improve in-store operations.
Provide optimal shopping experiences.
Help protect your teams.
Streamline your return to the workplace.
Deploy in as little as 60 minutes.
Boost seller productivity.
Adapt to rapid changes.
Shift to digital experiences.
Get an intuitive agent experience.
Continuously improve services.
Uncover customer service insights.
Extend Dynamics 365 Commerce capabilities with prebuilt solutions from Microsoft and our partners.
Have a Dynamics 365 expert contact you.
Engage with experts and peers, read blog articles, and find local events.
Access industry-leading self-help and support options.
Get ready and learn more about new capabilities.