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Foster lasting relationships through intelligent tools that strengthen your brand.
Provide exceptional experiences across traditional and emerging channels, or across different business models, scenarios, and personas. Connect digital, in-store, and back-office operations on a truly unified commerce platform.
Empower customers or partners to decide when, how, and where they want to purchase—on any device, and across online and offline channels.
Empower consumers to buy online and pick up in-store or receive home delivery via connected ordering and fulfillment tools.
Centrally manage promotions across all channels, organised by store, catalogue, or customer and partner affiliation with accurate, real-time omnichannel sales and cost data.
Utilise unique functionality and capabilities needed by B2B organisations and users for self-service buying experiences.
Enhance customer experiences across channels, helping exceed customer expectations through tailored product selections and relevant recommendations.
Deliver endless aisles purchasing options by offering customers access to your full product catalogue whether in store or online, regardless of stock levels or location.
Works seamlessly with Dynamics 365 Customer Insights to connect physical and digital storefronts, giving you a single view of transactions, observational data, and behavioral data for your customers.
Foster lasting relationships through AI-driven recommendations, insights, buying templates, and loyalty programmes.
Utilise native support for Dynamics 365 Sales and Dynamics 365 Customer Service to address all aspects of the buying journey.
Quickly launch websites through drag-and-drop content authoring with an easy-to-use visual page builder.
Deliver personalised, appealing web experiences with content-driven commerce strategies.
Get a single view of content, assets, promotions, stock, and pricing across physical and digital channels.
Take advantage of experimentation and personalisation tools supported through Optimizely experimentation platform.
Bring the powerful, intelligent and user-friendly capabilities of B2C e-commerce to your business partners.
Cross-sell and upsell products using AI-based recommendations that help customers and partners easily and quickly discover products that are relevant to them.
Works seamlessly with Dynamics 365 Fraud Protection to decrease fraud, reduce operational expenses, and increase bank acceptance rates.
Utilise AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.
Take advantage of intelligent, context-aware product search powered by Azure Cognitive Search that helps customers and sellers find products online and in store.
Verify page content accessibility using Commerce authoring tools and Microsoft Accessibility Insights to ensure that every customer can easily access page content.
Enhance clienteling through modern retail POS and AI-driven recommendations, highlighting the right products at the right time and price.
Centrally track product information, categories, assortment, and pricing across channels.
Make informed, cost-effective stock supply decisions with advanced analytics and machine learning.
Utilise actionable insights provided by historical sales and purchase data to meet customer needs.
Easily orchestrate personalised multichannel journeys with native of Dynamics 365 Marketing.
Take advantage of customised, authentic e-commerce experiences and rich, engaging product pages to reduce customer-abandoned baskets.
Quickly create sophisticated, AI-powered chatbots that can resolve common issues and answer questions 24-hours a day.
Support customer enquiries and post-sales experiences with intuitive tools for call centres and service centres, along with native support for Dynamics 365 Customer Service.
Utilize segmentation via rich customer data such as device type, geo location, market, or language to effectively group audiences and deliver more relevant campaigns and shopping experiences.
Support traditional, new, and emerging channels by using an agile, API-driven headless commerce engine to help you adapt to current and emerging needs.
Employ a configurable and extensible platform that expands and grows to fit your business needs.
Rapidly expand and grow your business with flexible deployment options whether on-premises, in the cloud, or at the edge.
Take advantage of cohesive security management and comprehensive compliance coverage that empowers you to run your business with confidence.
See how data helps drive innovation across customer purchasing experiences.
Get deeper insights into emerging trends impacting retail businesses.
Discover how B2B buyers and organizations are adapting to changes in the market and how digital commerce capabilities are changing B2B engagement.
Build customer relationships through relevant and unified personal experiences.
Learn how Dynamics 365 can help your business streamline retail sales and commerce capabilities.
Read about the newly introduced B2B e-commerce capabilities for Commerce.
"Dynamics 365 gives our customers the ability to buy online, return in-store, and take advantage of click-and-collect, while simultaneously supporting our global colleagues to make smarter and more accurate decisions."
Jackie Reid Program Lead, Project Reboot, Dr. Martens
"We're very excited about the opportunity to find something that works with not only different software solutions throughout the company, but different solutions within the store."
Nick Corthier : Chief Financial Officer LIDS
Bring together B2B and B2C e-commerce on a single platform to deliver relevant, impactful purchasing experiences.
Connect Commerce with a real-time customer data platform (CDP) to gain a 360-degree view.
Predict customer needs using built-in AI.
Power seamless personalised experiences across all touchpoints.
Increase your revenue.
Protect your reputation.
Take an innovative approach.
Use real-time observational data.
Improve in-store operations.
Provide optimal shopping experiences.
Boost seller productivity.
Adapt to rapid changes.
Shift to digital experiences.
Get an intuitive agent experience.
Continuously improve services.
Uncover customer service insights.
Automate and optimize fulfillment.
Manage the entire order lifecycle.
Enhance your customers’ experience.
Extend Dynamics 365 Commerce capabilities with prebuilt solutions from Microsoft and our partners.
Contact a Microsoft partner to:
See a live demo.
Set up a free trial.
Get answers and expert guidance.
Start transforming your business processes.
Microsoft employees — visit the Demos page to show your customers the exciting features available in Microsoft Dynamics 365. If you'd like more information or additional options, contact us for support.
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