Dynamics 365 Commerce capabilities

Connect digital, in-store, and back office operations on an omnichannel commerce platform.

Empower customers to decide when, how, and where they want to purchase—on any device, and across online and offline channels.

Let customers buy online and pick up in-store or receive home delivery via connected ordering and fulfillment tools.

Centrally manage promotions across all channels, organised by store, catalogue, or customer affiliation with accurate, real-time omnichannel sales and cost data.

Enhance customer experiences across shopping channels, helping exceed customer expectations through tailored product selections.

Deliver endless aisles purchasing options by offering customers access to your full product catalogue whether in store or online, regardless of stock levels or location.

Works seamlessly with Dynamics 365 Customer Insights Insights to connect physical and digital storefronts, giving you a single view of transactions, observational data, and behavioral data for your customers.

Foster lasting relationships through AI-driven recommendations, insights, and loyalty programmes.

Quickly launch websites through drag-and-drop content authoring with an easy-to-use visual page builder.

Deliver personalised, appealing web experiences with content-driven commerce strategies.

Get a single view of content, assets, promotions, stock, and pricing across physical and digital channels

Take advantage of experimentation and personalisation tools supported through Optimizely experimentation platform.

Cross-sell and upsell products using AI-based recommendations that help customers to easily and quickly discover products that are relevant to them.

Works seamlessly with Dynamics 365 Fraud Protection to decrease fraud, reduce operational expenses, and increase bank acceptance rates.

Utilise AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.

Take advantage of intelligent, context-aware product search powered by Microsoft Bing for Commerce that helps customers search online and in-store.

Verify page content accessibility using Commerce authoring tools and Microsoft Accessibility Insights to ensure that every customer can easily access page content.

Enhance clienteling through modern retail POS and AI-driven recommendations, highlighting the right products at the right time and price.

Centrally track product information, categories, assortment, and pricing across channels.

Make informed, cost-effective stock supply decisions with advanced analytics and machine learning.

Utilise actionable insights provided by historical sales and purchase data to meet customer needs.

Easily orchestrate personalised multichannel journeys with native of Dynamics 365 Marketing.

Take advantage of customised, authentic e-commerce experiences and rich, engaging product pages to reduce customer-abandoned baskets.

Quickly create sophisticated, AI-powered chatbots that can resolve common issues and answer questions 24-hours a day.

Support customer enquiries and post-sales experiences with intuitive tools for call centre and service centre management.

Support traditional, new, and emerging channels by using an agile, API-driven headless commerce engine to help you adapt to current and emerging needs.

Employ a configurable and extensible platform that expands and grows to fit your business needs.

Rapidly expand and grow your business with flexible deployment options whether on-premises, in the cloud, or at the edge.

Take advantage of cohesive security management and comprehensive compliance coverage that empowers you to run your business with confidence.