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Dynamics 365 Commerce

Deliver unified, personalised, and seamless buying experiences for customers and partners

Engage across traditional and emerging channels

Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.

Engage across traditional and emerging channels

Build loyalty and exceed expectations

See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.

Build loyalty and exceed expectations

Get everything to build and run digital commerce

Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.

Get everything to build and run digital commerce

Enable AI-driven intelligent commerce

Infuse intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimise business practices.

Enable AI-driven intelligent commerce

Modernise retail store and streamline operations

Create personalised and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.

Modernize retail store and streamline operations

Customers are transforming with Commerce

Image of guitars from Gibson brand
Gibson logo

See how Gibson, the world’s most iconic guitar brand, uses Commerce to simplify internal processes and provide a more immersive experience for its customers.

Deliver unified commerce at scale

Unify back-office, in-store, e-commerce, and call centre experiences to personalise customer engagement, increase employee productivity, and optimise store operations.

  • Operational agility
  • Infused with intelligence
  • Native support for omnichannel purchasing
  • Rapidly build and enhance commerce experiences
  • Single view of customer across channels
  • Rapidly scale through headless commerce engine
  • Modern commerce tools to empower your workforce
  • Centralised management of commerce operations
  • Relevant recommendations and purchasing templates for business users
  • Increase conversion and discoverability with intelligent product search
  • Rapid fulfilment via intelligent distributed order management

Dynamics 365 Commerce goes end to end

See why Commerce is recommended by Constellation Research for midsized to large-enterprise customers.

Enhance Commerce with intelligent add-ins

Enhance your customer shopping experience

Utilise AI-driven recommendations both online and in stores to deliver personalised customer engagements across channels.

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Capture product reviews and ratings from your customers

Grow, attach, and enhance your sales experience through AI-moderated ratings and reviews.

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