Dynamics 365 Customer Service pricing
Exceed expectations to earn customers for life by delivering exceptional service on any channel.
Dynamics 365 Customer Service Professional
Per user/month
Core Customer Service capabilities
Dynamics 365 Customer Service Enterprise
Per user/month
Advanced Customer Service capabilities
Customer Service Add-ins1
Digital Messaging and Voice Add-in
Per user/month
All-in-one omnichannel engagement across voice, digital channels, and chat
- Requires Enterprise licence
Voice Channel Add-in
Per user/month
Add native voice capabilities as part of your omnichannel engagement
- Requires Enterprise licence
Digital Messaging Add-in
Per user/month
Rich omnichannel engagement across digital messaging channels, including chat
- Requires Enterprise licence
Chat Add-in
Per user/month
Live chat omnichannel engagement between customers and agents
- Requires Enterprise licence
Related applications
Compare Customer Service solutions
Easily identify the capabilities that are best suited to your business needs.
Dynamics 365 Customer Service
Limited
Incuded
Add-in
|
Dynamics 365 Customer Service Professional
|
Dynamics 365 Customer Service Enterprise
|
|
|---|---|---|
| Unlimited named users |
Included |
Included |
| Case management |
Included |
Included |
| Knowledge management |
Included |
Included |
| Mobile |
Included |
Included |
| Unified service desk |
Not included |
Included |
| Embedded intelligence |
Not included |
Included |
| Context-driven suggestions |
Not included |
Included |
| Service gamification |
Not included |
Included |
| Analytics and KPI reporting |
Not included |
Included |
| Unified routing2 |
Not included |
Included |
| Leads (creation only) |
Included |
Included |
| Multisession support |
Not included |
Included |
| Microsoft Power BI1 |
Included |
Included |
| Portals |
Not included |
Included |
| Customisation and extensibility |
Included |
Included |
| Application customisations |
Add-in |
Included |
| Custom applications3 (Microsoft Power Apps) |
Not included |
Included |
| Workflow automation4 (Microsoft Power Automate) |
Not included |
Included |
| Microsoft 365 integration |
Included |
Included |
| Outlook |
Included |
Included |
| Exchange |
Included |
Included |
| Excel |
Included |
Included |
| OneDrive/SharePoint |
Included |
Included |
| OneNote |
Included |
Included |
| Add-in capabilities |
Not included |
Not included |
| Digital Messaging and Voice2 |
Not included |
Add-in |
| Voice2 |
Not included |
Add-in |
| Digital Messaging2 |
Not included |
Add-in |
| Chat2 |
Not included |
Add-in |
Included in all Dynamics 365 applications
Data security
99 percent or above uptime SLA
Works with Microsoft 365 and LinkedIn
Intelligent technologies
Phone and web support
Get started with Dynamics 365 Customer Service
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Try Dynamics 365 Customer Service free for 30 days
Provide exceptional, personalised, seamless service to earn customers for life. In this trial, you’ll learn how to:
-
Engage customers and provide omnichannel support.
-
Empower agents with the right information at the right time for quick resolutions.
-
Monitor and improve operations with insights for increased productivity.
Dynamics 365 Customer Service
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