Scale operations with Dynamics 365 Customer Service Professional
Streamline support with a solution that simplifies processes and improves customer experiences.
Empower your team
Accelerate onboarding and reduce escalations with intuitive agent experiences. Ensure agents resolve issues quickly with knowledge-driven case management.
Gain actionable insights
Use insights to optimise agent performance, get a 360-degree view of customer journeys, and reduce operational costs.
Dynamics 365 Customer Service Professional resources
Transform your business with Customer Service Professional
Learn how to consistently deliver exceptional service, drive connected experiences, and empower agents with the right tools at the right time.
Explore the global state of customer service
Discover how to proactively deliver better customer experiences with the insights on worldwide customer service trends in this Microsoft research report.
Adapt to a rapidly changing environment
Learn how to adapt quickly to strengthen engagement with employees and customers in this webinar series.
Fostering customer relationships at a critical time
Watch this webinar series to help your organisation respond to changes in real time and achieve long-term success.
Announcing new licensing discounts
Get licensing discounts of 100 percent in your first four months for Dynamics 365 Customer Service Professional when adopting from qualified legacy systems. Contact your Microsoft partner or account representative to get started today.*
*Offer available from August 1, 2020, to June 30, 2021. Limited to new qualified customers adopting Dynamics 365 Customer Service Professional from qualified legacy systems. Minimum one-year term required. Additional terms and conditions apply. Contact your Microsoft partner for complete details and to confirm if you qualify for this offer.
Explore prebuilt solutions on AppSource
Extend Customer Service Professional capabilities for your business needs.
