Dynamics 365 Customer Service resources
Discover the intelligent, all-in-one solution that delivers seamless, connected experiences.
Analyst reports and research studies
See what industry experts say about Customer Service
Microsoft Dynamics 365 named a Leader in The Forrester Wave™: CRM Suites, Q3 2022.
Discover the ROI that customers realise with Dynamics 365 Customer Service in this commissioned study.
Boost Your Customer Experience with Better Integrated Contact Centre, CRM, and Collaboration Systems.
E-books and reports
Get in-depth information about managing successful customer service organisations.
Five Keys to Future-Proofing Your Customer Service Success
Five Ingredients to Ignite Always-On Service
Create a resilient organisation for now and the future
Global State of Customer Service
Get personalised guidance on improving customer service
Videos
See Customer Service in action.
Earn customers for life with Customer Service.
Improve customer satisfaction with service insights.
Deliver always-on service anytime, anywhere with Dynamics 365.
Customer Service voice channel overview.
Case studies
Read about the success our customers achieved with Customer Service.
Openwork innovates wealth management and improves customer relationships with Dynamics 365.
The Care Quality Commission drives high-quality health and social care in the most testing times with Dynamics 365.
VavaCars created a 360-degree customer journey management system using Dynamics 365.
Cloud visionary builds infrastructure for success with Dynamics 365.
Gauteng Provincial Government goes digital to spark proactive civic engagement.
KPMG accelerates payments, improves tracking with Dynamics 365.
Nonprofit transforms to aid a community in crisis with Dynamics 365.
Norwegian bank streamlines and personalises customer experiences with Dynamics 365.
Webinars
Hear experts share best practices for customer service leaders.
Training
On-demand courses to support your implementation of Customer Service
Get started with Customer Service
Incorporate omnichannel into Customer Service
Manage cases with Customer Service
Get started with Dynamics 365 Customer Service
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Provide exceptional, personalised, seamless service to earn customers for life. In this trial, you’ll learn how to:
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Engage customers and provide omnichannel support.
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Empower agents with the right information at the right time for quick resolutions.
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Monitor and improve operations with insights for increased productivity.
Dynamics 365 Customer Service
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