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Dynamics 365 Customer Service resources

Analyst reports

Gartner once again names Microsoft a leader in the CRM Customer Engagement Centre Magic Quadrant.

Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and save money for its clients. Read the Nucleus Research ROI report.

The Total Economic ImpactTM of Microsoft Dynamics 365 Customer Service

E-books and white papers

Creating Highly Engaged and Satisfied Clients

Creating Highly Engaged Customer Service Employees

Explore GDPR and how Dynamics 365 helps you comply with this European privacy law

2018 State of Global Customer Service Report


Knowledge management in Microsoft Dynamics 365

Microsoft Dynamics 365 helps you help your customers

Intelligent customer service with Microsoft Dynamics 365

Case studies

Beyond Bank delivers an exceptional customer experience with Dynamics 365

AccuWeather uses Big data and cloud services to safeguard lives and businesses

City of Brampton transforms Government services to better serve citizens


Earn Customers for Life with Microsoft Dynamics 365


Getting started with Dynamics 365 Customer Service

Incorporating omnichannel capabilities into Dynamics 365 Customer Service

Using Dynamics 365 Customer Service queues to manage case workloads

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