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Explore Dynamics 365 Customer Voice capabilities

Capture feedback immediately

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Quickly collect input with ready-to-use templates that include question sets, workflows, and reports.

Easily create personalised surveys based on the customer information in your existing business applications.

Gather timely feedback across preferred channels—email, SMS, web, and mobile—all along the customer journey.

Integrate data to gain deeper insights

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Continuously connect feedback with customer information in other Dynamics 365 applications, including Dynamics 365 Customer Insights, and Microsoft Power Platform—Power Automate, Power Apps, and Power BI.

Gain contextual insights by continuously connecting the feedback you receive with the customer information you already have.

Engage your audience at the right time knowing perceptions are accurate, since customer data automatically updates each time someone responds—across all workflows.

Take action based on real-time feedback

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Track what matters most to your business within customised dashboards that visualise feedback.

Respond in real time based on automatic triggers you set within the context of your business processes.

Close the customer-feedback loop in a timely manner with built-in satisfaction metrics, like Net Promoter Score, and follow-up actions.