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Dynamics 365 + Microsoft Teams

One business. Everywhere.

Connect and collaborate in the flow of work with anyone, anywhere with Dynamics 365 + Microsoft Teams.

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Collaborate anywhere from
your integrated workspace

Invite anyone in your organisation to view and contribute to Dynamics 365 customer records within the flow of a Microsoft Teams chat or channel.

Connect conversations across the organisation. Meet, chat, call, and collaborate in Dynamics 365.

Bring related conversations together with real-time contextual and suggested chats, and capture customer sentiment to stay in tune with their needs.

Increase audience engagement during and after events across multiple channels with engaging content and recommendations.

Customers are driving change with Dynamics 365 and Microsoft Teams

Improving the in-store and digital customer experience

Mattress Firm increased collaboration capabilities between sales associates with Dynamics 365 and Microsoft Teams.

Introducing Context IQ

Discover new capabilities that help surface business data your teams use to collaborate and stay productive.


Surface results from your business data, documents, and records across Microsoft Search—from Bing, Dynamics 365, Office 365, Microsoft Teams, and more.


Find and share people, documents, records, and more information while creating a message or document.


Get important details right inline from an actionable card when sharing a link to a Dynamics 365 record in an Outlook message or Teams chat.


Collaborate with colleagues or customers right from Dynamics 365. Start a chat without switching apps and stay focused on the task at hand.

Learn more about
Dynamics 365 applications

Marketing events image

Business users can set up, promote, and report on events, turning event attendees into loyal customers.

Sales Opportunities image

Empower digital sales organisations with modern remote collaboration capabilities for exceptional teamwork and frictionless engagement.

Customer service workspace image

Empower agents and technicians to resolve customer issues faster by collaborating with experts in real time from their Dynamics 365 workspace.

Commerce tasks image

Improve staff productivity with task management functionality and collaboration tools.

Remote Asist image

Enable frontline workers to collaborate with remote experts to solve problems in real time with mixed reality.

Human Resources scheduler image

Enable employees to submit and approve leave requests with easy-to-use self-service tools.