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Deliver quality, proactive field service

Optimise your field operations with built-in intelligence, remote monitoring, and tools that enable your technicians to deliver quality work—all available through Dynamics 365 Field Service.

Detect and resolve service issues remotely

Prevent service calls by remotely detecting and resolving issues using the Internet of Things (IoT).

Transform your field service operations

Improve first-time fix rates with heads-up, hands-free video calling that allows field technicians to share what they see and get immediate help from offsite experts.

Optimise your resources

Increase productivity and profits by fitting in more appointments per day with optimised routes and assignments, and give technicians complete customer and job data on their mobile devices, even while they’re offline.

Exceed customer expectations

Keep customers informed and empowered with self-service portals, proactive updates, and real-time technician tracking.

Customers are transforming with Dynamics 365 Field Service


Dynamics 365 Field Service

Optimise resources, enable field technicians, and deliver on customer expectations with core field service capabilities.
R1 444

Per user/month

Dynamics 365 Remote Assist

Get assistance when you need it most with heads-up, hands-free mixed reality video calling through HoloLens devices.

Per user/month

Explore additional resources

Gartner Magic Quadrant for Field Service Management

See why Microsoft earned “Visionary” status for field service management, and what that means for your IoT efforts.

Five Ways to Know If Connected Field Service Is Right For Your Business

Use this guide to find out if it’s time to upgrade your field service solution.

Nine Ways to Make Your Field Service Organisation a Profit Centre

Learn the importance of focusing on the customer experience, using insights from customer data, and more.

Take the next step

Screenshot showing Field Service Capabilities