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Dynamics 365 Field Service

Deliver exceptional service

Move from reactive to proactive to predictive service using data insights and connected experiences.

Tailor customer engagements

Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.

Tailor customer engagements

Elevate employee effectiveness

Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.

Elevate employee effectiveness

Optimise service operations

Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.

Optimise service operations

Digitally transform with Field Service

Siemens reimagines field service

Learn how the company addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings, and industries.

Burckhardt Compression speeds service

Discover how the company successfully boosted its agility in responding to and resolving service issues out on the high seas.

MacDonald-Miller services smart buildings

Learn how the company is using Internet of Things (IoT) and data analytics as part of its field service management.

PHDC manages projects more efficiently

Learn how PHDC streamlined its processes to help low-income residents make needed repairs to their homes more quickly.

Deliver differentiated service engagements

Access the right information at the right time

Increase first-time-fix rates and elevate frontline employees’ productivity with:

  • Smart route planning.
  • Internet of Things (IoT) integration.
  • Real-time remote expert collaboration using mixed reality.

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Maximise technician utilisation, minimise travel time

Help dispatchers achieve business objectives with:

  • Embedded optimisation within the schedule board.
  • Schedules to meet service-level agreements (SLAs).
  • Predictive travel time and work duration.

Track and manage assets with IoT to reduce downtime

Define attributes that characterise different assets with:

  • The ability to pinpoint asset locations and hierarchy.
  • Geofencing capabilities.
  • Asset health monitoring over time.

Recognised as a Leader

Microsoft is named a Leader in the 2021 Gartner® Magic Quadrant™ for Field Service Management.

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Get started with Dynamics 365 Field Service

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Gartner Magic Quadrant for Field Service Management, 31 August 2021, Jim Robinson and Naved Rashid.

GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any supplier, product, or service depicted in its research publications and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.