Dynamics 365 Marketing
Transform customer experiences
Transform your marketing with generative AI that seamlessly segments audiences and simply creates personalised content.
Personalise customer experiences with AI
Turn insights into relevant action using generative AI for content and segmentation and AI-driven recommendations for channels and analytics.
Build seamless experiences through collaboration
Use built-in features across departments to collaborate and engage across the entire customer journey.
Win customers and earn loyalty faster
Orchestrate customer journeys across marketing, sales, commerce, and service teams to provide a holistic customer experience.
Read real customer stories
Campari Group raises the bar for customers
Campari Group reimagined engagement by unifying customer data and orchestrating end-to-end customer journeys.
Vitaldent keeps its patients smiling
Vitaldent prioritised patient-clinic communication by integrating systems to provide a 360-degree view of patients.
Leatherman gets closer to its customers
Leatherman fosters personalised customer journeys through multiple touchpoints and purchasing channels.
UNICEF Netherlands earns more supporters
Global nonprofit UNICEF Netherlands personalises campaigns at scale to engage donors and save children.
HP delivers personalised customer service
HP reduced support call times and operational costs by prioritising positive customer experiences to build lifetime loyalty.
Northrop & Johnson cruises into smarter marketing
Premier yacht broker Northrop & Johnson increased charter sales by 70 percent.
Capabilities that make a difference
Transform your business with real-time customer journeys across the entire customer lifecycle.
End-to-end experiences
- Design seamless journeys
- B2C and B2B marketing
- Multichannel content engagement
- Real-time customer-led experiences
- AI-recommended channels
- Experimentation and optimisation
- Collaborate with Teams integration
- Define triggers across applications
- Engaging events with Microsoft Teams
Watch Marketing videos
See how to elevate customer experiences.
Orchestrate personalised customer journeys.
Turn event attendees into loyal customers.
Deliver relevant content in the right channel.
Personalise customer experiences with AI and analytics.
Get started with Dynamics 365 Marketing
How can we help?
Connect with a Microsoft specialist or partner to learn how Dynamics 365 helps grow your business and customer base, ask pricing and licensing questions, or set up a free demo and trial. We’ll contact you within two business days.
For product assistance, get technical support.
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Try Dynamics 365 Marketing free for 30 days
Orchestrate your customer journeys to strengthen relationships and earn customer loyalty faster. In this trial, you’ll learn how to:
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Engage your target audience in real time.
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Win customers and earn their loyalty faster.
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Create personalised customer experiences using AI.
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Build customer trust.
Dynamics 365 Marketing
Let's get started
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