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Microsoft Dynamics 365 for Retail

Engage every shopper, everywhere

Unify digital, in-store, and back office operations to personalise customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.

Your retail transformation begins here

Drive unified commerce

Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience.


Create a modern store experience

Manage stores efficiently, increase sales, and instantly adapt to the changing needs of your customers.


Effectively manage merchandising

Improve ROI and product demand by centrally managing merchandising—including product information, categories, assortment, and pricing.


Optimise operations through insights

Reduce fulfilment costs, improve stock utilisation, and efficiently manage your business by using customer and operational insights.


Innovate with a modern and adaptable platform

Drive innovation at global scale with an application that's easy to tailor, extend, and connect to other apps and services that you already use.



Dynamics 365 for Retail


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Best value

Unified Operations Plan

Includes Retail, Finance and Operations, and Talent


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Customers are transforming their business with Dynamics 365 for Retail

Michael Hill uses cloud services to digitally transform retail

Hickory Farms delivers exceptional shopping experiences

Explore solutions on AppSource

Extend the capabilities of Dynamics 365 for Retail to meet unique business process or industry needs with prebuilt solutions from Microsoft and our partners.

Sunrise 365® Supply Chain

By Sunrise Technologies

Dynamics 365 for Operations

An apparel and footwear solution with advanced supply chain and business intelligence.
Brick & Click - An Enterprise Digital Platform

By Sonata Software Ltd.

Dynamics 365 for Operations

A digital and in-store solution to engage customers with a unified retail experience.

By K3 Software Solutions

Dynamics 365 for Operations

ax|is fashion is a concept-to-consumer solution that meets the unique needs of the fashion industry.
DXC Merchandise Planning and Execution Suite

By DXC Technology

Dynamics 365 for Operations

A merchandising solution including budget planning, demand forecasting, purchase planning, allocation, and replenishment.

Try Dynamics 365 for Retail

Product snapshot of Dynamics 365 for retail in different devices

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