Dynamics 365 Sales
Insights-based sales acceleration
Empower sales teams with generative AI, automation, and contextual insights.
Get a complete view of the customer journey
Accelerate sales by using customer, marketing, and sales data to identify ideal customer targets, recommend next best actions, and collaborate with peers.
Win new customers through teamwork
Connect sellers with customers through their preferred communication channels using Microsoft Teams and Dynamics 365 Sales.
Accelerate revenue with AI
Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.
Predict and manage pipelines
Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.
Coach in real time
Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.
Get more from each interaction with your sales solution
Learn how businesses increased their sales, cut costs, and improved the efficiency of their teams with Microsoft Dynamics 365 Sales solutions in the Total Economic Impact™ commissioned study conducted by Forrester Consulting.
215%
ROI over 3 years
7
Months to payback
15%
Increase in seller efficiency when collaborating with team members
Results are for a composite organisation based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365, a commissioned study conducted by Forrester Consulting, March 2022.
What’s new
Microsoft Viva Sales is now available
Automatically enrich Dynamics 365 Sales with customer engagement data captured from Microsoft 365 and Microsoft Teams.
Announcing full access to conversation intelligence
Generate valuable sales insights from conversations with customers using conversation intelligence—now available in Dynamics 365 Sales Enterprise and Microsoft Viva Sales.
Real customers, real results
Improved teamwork, happier customers
HSBC deployed Dynamics 365 Sales to empower teams to deliver operational excellence and create more engaging customer experiences.
20 percent sales increase
Business Finland saw increased export sales after moving to a customer experience platform built on Dynamics 365.
Full visibility of the sales funnel
DP World shortened its sales cycle and increased revenue using Dynamics 365 Sales.
Improved sales productivity
MAPEI, a global leader in adhesive manufacturing, simplified the selling process with Dynamics 365 Sales, saving both time and money.
Help sellers sell and buyers buy
Bring together the entire sales team to facilitate the buyer journey.
Sellers
- Prioritised customers and activities
- Effective conversation techniques
- Built-in collaboration
- Planning and forecasting
- Real-time visibility
- Coaching at scale
- Tailor for specific roles
- Customisable AI
- Configurable sales process
Related applications
Provide coordinated virtual engagement using an enterprise collaboration hub that brings together colleagues, customers, and contextual customer data.
Read the overview
Provide fast and convenient experiences using always-on chatbots that qualify and assist customers and seamlessly hand them off to a live agent.
Discover the capabilities
Automatically personalise engagement based on customer feedback gathered through surveys.
Read the overview
Get started with Dynamics 365 Sales
How can we help?
Connect with a Microsoft specialist or partner to learn how Dynamics 365 helps grow your business and customer base, ask pricing and licensing questions, or set up a free demo and trial. We’ll contact you within two business days.
For product assistance, get technical support.
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Try Dynamics 365 Sales free for 30 days
Help your team activate digital selling to close more deals and increase revenue. In this trial, you’ll learn how to:
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Accelerate your sales.
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Manage your opportunities.
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Forecast your revenue.
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Work on the go with the mobile app.
Dynamics 365 Sales
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