Dynamics 365 Sales
resources
Explore e-books, videos, webinars, and other
Dynamics 365 Sales resources.
Industry and analyst recognition
Forrester names Microsoft a Leader in the Sales Force Automation Solutions Wave.1
Microsoft is named a Leader in the August 2021 Gartner® Magic Quadrant™ for Sales Force Automation.2
Microsoft is the highest scorer in the Watchlist 2020 Winners with Distinction category.
Microsoft is on the Constellation ShortList for top vendors in Sales Force Automation and Sales Engagement Platforms.
Peer Recognition
Gartner Peer Insights
Microsoft is a Customers’ Choice in the January 2021 Gartner Peer Insights “Voice of the Customer”: CRM Lead Management.3
E-books and infographics
Three Ways Sales and Marketing Alignment Reduces Costs
Be the grandmaster of digital selling with four strategies
Delivering Personalised Experiences in Times of Change
Six Strategies to Boost Sales Productivity
Give Your Sales Team the Winning Edge
Customer Experience Playbook
AI Simplified: Business Applications with Intelligence Built In
Videos
Adaptive selling in Dynamics 365 Sales
Accelerate digital selling with sales accelerator
Argusi increases lead generation with Microsoft 365 integration
Drive accountability with advanced forecasting in Dynamics 365 Sales
Grant Thornton serves customers remotely with Dynamics 365 Sales
Watch the video
Add a human touch with Dynamics 365 Sales + LinkedIn Sales Navigator
C.H. Robinson improves customer experiences with Dynamics 365
Leerwerkloket helps job seekers with Dynamics 365
Customer stories
Openwork improves customer relationships with Dynamics 365
C.H. Robinson improves customer experience with Dynamics 365
Rockwell Automation empowers sellers with Dynamics 365
MVP Health Care uses Dynamics 365 to personalise member support
Lufthansa improves data quality with Dynamics 365
iQ Fuel transforms partner collaboration with Dynamics 365
Team Rubicon serves communities during crisis with Dynamics 365
VITAS Healthcare streamlines sales and access to care
Webinars and podcasts
Sales strategies for a hybrid world, with Gerry Murray
Series: Increase Agility in a Remote Sales Environment
Episode 1: Guide and Collaborate with Customers Remotely
Series: Increase Agility in a Remote Sales Environment
Episode 3: Help Teams Adapt to the Rapidly Changing Business Environment
Optimising Seller and Sales Manager Efficiency with Conversation Intelligence in Dynamics 365 Sales
Series: How to Foster Customer Relationships at a Critical Time
Episode 2: Lead Your Sales Team Through a Crisis Today and in the Future
Series: Turn Prospects into Engaged Customers
Episode 1: Nurture More Demand
Series: Turn Prospects into Engaged Customers
Episode 2: Build Relationships at Scale
Series: Turn Prospects into Engaged Customers
Episode 3: Personalise Buyer Experiences
Training and certifications
Discover the business value of Dynamics 365 Sales
Get an overview of Dynamics 365 Sales Professional
Become a Certified Dynamics 365 Sales Functional Consultant
Get started with Dynamics 365 Sales
1 The Forrester Wave™: Sales Force Automation Solutions, Q2 2021, Kate Leggett, May 2021
2
Gartner, Magic Quadrant for Sales Force Automation, August 2021, Adnan Zijadic et al.
GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
3
The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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