Announcing Microsoft Copilot for Service: Modernize contact centers with copilot experiences.
Offer service that earns lifelong customers
Create personalized customer experiences and empower service teams with next-generation AI.
Solution Overview
Strengthen your customer connections
Uncover how organizations empower service teams, optimize operations, and build long-term customer loyalty with Dynamics 365.
Strengthen your customer connections
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Reimagine service with Dynamics 365
- Give customers the freedom to engage with your service agents on any channel they prefer.Provide human-like, interactive IVR experiences with next-generation AI and intelligent conversational chatbots.Quickly verify customer identities using personalized voice and behavioral recognition.
- Quickly identify customer issues, gather relevant information, and provide effective solutions using AI.Swiftly make progress updates by speaking to Microsoft Copilot in natural language and describing the completed task.Bring experts together and resolve complex issues using built-in Microsoft Teams functionality and intelligent case swarming.
- Scale your operations while saving time and improving efficiency with task automation.Seamlessly create and schedule work orders with copilot experiences across apps, such as Outlook.Reduce operational costs and complexities with a single vendor solution for customer service built on the Microsoft Cloud.
Products
Enhance customer service and operational efficiency
Dynamics 365 Customer Service
Support agents with AI-powered tools that help them drive faster resolution.
Dynamics 365 Field Service
Empower frontline workers with AI-powered tools that deliver exceptional service.
Dynamics 365 Customer Insights
Understand your customers and orchestrate connected marketing experiences using customer data.
Dynamics 365 Customer Voice
Collect, analyze, and track real-time customer feedback to build better experiences more effectively.
Microsoft Copilot for Service
Modernize contact centers with copilot experiences designed for customer service.
Microsoft Copilot Studio
Build sophisticated AI chatbots that help your teams engage with customers across apps and channels.
Azure Communication Service
Help your agents connect with customers across apps and devices using multichannel communication APIs.
Microsoft Teams
Simplify collaboration throughout your business, empowering your teams to get more done.
Power Automate
Reduce costs throughout your organization by automating resource-intensive tasks and processes.
Power BI
Centralize your data within one secure hub that helps your entire business act on insights.
Learning hub
Explore resources for service scenarios
Demo
Transform service operations with AI
Explore how Copilot in Dynamics 365 Field Service helps your team deliver exceptional service.
E-book
A Framework for Modernization
Learn how Microsoft provides fast, personalized support with Dynamics 365 Customer Service.
Webinar
Exceeding Customer Expectations
Learn how Microsoft transformed customer service to overcome global challenges and provide consistently exceptional experiences.
White paper
The global state of customer service
Uncover key insights that help you overcome challenges and identify opportunities in the Global State of Customer Service Sophistication white paper.
Service assessment
Customer service maturity assessment
Get an in-depth understanding of how sophisticated your customer service is—plus personalized guidance for improvement.
Demo
Dynamics 365 Customer Service demos
Discover how your organization can drive operational excellence while delivering more personalized support.
Study
Service insights and market research
Find out why Microsoft was named a Leader in the IDC MarketScape: Worldwide Service Life-Cycle Management Platforms.
Transform service operations with AI
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Dynamics 365 Customer Service demos
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Research insights
Service recognized by industry analysts
Discover where Dynamics 365 ranks among the nine most significant CRM suites in The Forrester Wave™: CRM Suites, Q3 2022 report.
Success stories
Customers delivering exceptional service
Microsoft empowers agents to deliver better support with Dynamics 365 Customer Service.
Phillips Corporation modernizes service operations with Dynamics 365 Field Service to increase revenue and improve efficiency.
Natwest replaces legacy systems with Dynamics 365 Customer Service to reduce costs and provide faster support.
Lufthansa Cargo centralizes customer data and communications using Dynamics 365 solutions, including Dynamics 365 Customer Service.
Take a guided tour
See how to support agent productivity across channels with a closer look at Dynamics 365.
Try for free
Get hands-on experience with Dynamics 365 business applications for 30 days.
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