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Dynamics 365 Customer Service Insights

Tome decisiones más acertadas y mejore de manera proactiva la satisfacción del cliente con conocimientos generados mediante IA.

Primeros pasos

Aproveche las ventajas de la IA en su empresa

Take informed action to improve your customer service experience using out-of-the-box insights. Measure performance over time across all channels, identify areas for growth, and improve productivity with innovative AI capabilities and features.

Aumente la satisfacción del cliente

Build loyalty by resolving emerging issues before they impact more customers. Gain a comprehensive understanding of customer satisfaction score (CSAT) drivers and use AI insights to implement data-driven improvements.

Aumente la eficiencia operativa

Streamline operations with case resolution insights, backlog trends, and historical comparisons to evaluate agent performance and business impact. Monitor case volume and incoming support topics to optimize agent productivity.

Consiga una perspectiva integral

Visualize customer engagement patterns, agent performance, and customer service operations using dashboards with built-in AI, business intelligence, and machine learning capabilities. Discover and share critical insights with interactive charts and filters.


Dynamics 365 Customer Service Insights

63,20 €

Por usuario/mes

Hasta 100 000 casos por licencia 1 2

1 La cifra de 100 000 se basa en el número total de registros de casos importados en espacios de trabajo de Customer Service Insights.

2 Puede comprar más capacidad. Consulte la guía de licencias para obtener más información.

Explore otros recursos

Get started quickly, browse business scenarios and use cases, and get product updates.

Learn about current market availability and future expansion.

Learn how to transform customer data into delightful experiences with Customer Service Insights.

Mejor juntos

Offer exceptional service across all channels with integrated customer service solutions.

Dynamics 365 Customer Service

Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized customer service.

Más información

Dynamics 365 Virtual Agent for Customer Service

One package combining Power Virtual Agents and Dynamics 365 Customer Service Insights, enabling customer service teams to easily identify and automate common support issues using intelligent chatbots.

Más información

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