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Consiga clientes para toda la vida

Support customers anytime, anywhere with Dynamics 365 Customer Service. Empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging.

Announcing the first-party voice channel for Customer Service

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Effortless support starts here

Personalice el servicio

Consistently deliver the tailored service customers expect across channels using 360-degree customer views that allow agents to personalize every interaction.

Proporcione a los equipos los recursos que necesitan

Take the guesswork out of case resolution using tools designed to equip agents with the right information at the right time.

Optimize with AI

Simplify agent and customer experiences. Use rich insights to resolve cases faster, proactively serve agent suggestions, and quickly identify areas to automate.


Dynamics 365 Customer Service Professional

Funcionalidades básicas de Customer Service
42,20 €

Por usuario/mes

Dynamics 365 Customer Service Enterprise

Funcionalidades avanzadas de Customer Service
80,10 €

Por usuario/mes

Complemento de mensajería digital para Dynamics 365 Customer Service

Interacción avanzada en los distintos canales de mensajería digital
63,20 €

Por usuario/mes

Requiere la licencia Enterprise

Complemento de chat para Dynamics 365 Customer Service

Interacción omnicanal entre clientes y agentes a través de chats en directo
50,60 €

Por usuario/mes

Requiere la licencia Enterprise

New licensing discount

Get licensing discounts of 100 percent in your first four months for Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional when adopting from qualified legacy systems. Contact your Microsoft partner or account representative to get started today.*

*Offer available from August 1, 2020, to June 30, 2021. Limited to new qualified customers adopting Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional from qualified legacy systems. Minimum one-year term required. Additional terms and conditions apply. Contact your Microsoft partner for complete details and to confirm if you qualify for this offer.

Nuestros clientes se están transformando con Dynamics 365 Customer Service

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Gartner Magic Quadrant sobre CRM Customer Engagement Center

Gartner vuelve a situar a Microsoft como líder en el Magic Quadrant de 2020 para CRM Customer Engagement Center.

CRM Watchlist de 2020

Microsoft is the highest scorer in the Winners with Distinction category.

How Customer Service and Mixed Reality Pave a Road to the Future of Work

Learn how mixed-reality solutions help employees work effectively from anywhere and provide better customer service.

Deliver end-to-end service with Dynamics 365 integrated solutions

Dynamics 365 Remote Assist

Empower service teams to collaborate more efficiently by working together from different locations with Remote Assist on HoloLens, Android, or iOS devices.

Más información

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