Trace Id is missing
Skip to main content
Dynamics 365
Microsoft Dynamics 365

The new era of AI-powered business

Adapt and innovate with intelligent CRM and ERP business applications.
See plans and pricing Try for free
Overview

Shape the future of your business

Connect your teams, processes, and data across your entire org to create exceptional customer experiences and operational agility.
A person wearing spectacles working and to the left a dialog box showing text information

Put AI to work

Be more efficient with Microsoft Copilot for Dynamics 365—built-in AI-powered experiences available for select licenses at no additional cost.
A group of people looking at a table

Bring data together

Get a complete picture of your entire business by connecting and accessing organizational data from hundreds of sources.
A woman on video call with headphones and also writing something in a notebook

Increase productivity

Collaborate and be more productive by sharing information and insights in the tools you work in—including Microsoft Teams and Microsoft 365.
A woman working on her desktop computer

Adapt to what’s next

Quickly modify processes to respond to changing needs by bringing the low-code tools of Microsoft Power Platform together with Dynamics 365.
Solutions

Any organization. Every possibility.

  • Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals.
  • Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI.
  • Innovate and keep pace with evolving needs by using AI and automation to optimize financial and accounting operations.
  • Be more resilient to increase workforce productivity and uptime while reducing operational costs.
  • Boost performance by connecting people, processes, and data across your small or medium-sized business.
Product demos

Do more with Dynamics 365 and AI

See how AI works with Dynamics 365 applications to give every team an edge.
Sales
Marketing
Customer service
Field service
Supply chain
Finance
Business management

Close more deals and deepen customer relationships with AI assistance.

Back to tabs
APPS AND ADD-ONS

Enhance Dynamics 365 with apps from industry-leading partners

Add apps that help you tailor Dynamics 365 to better meet your specific business needs.
View all apps
Customer stories

How customers innovate with Dynamics 365

Explore all stories
  1. Alltech logo
  2. Michelin Logo
  3. ABN AMRO Logo
  4. Team Rubicon Logo
  5. Andretti Logo
All tech Logo
“Microsoft Dynamics 365 has been the tool from the start because of its extraordinary flexibility."
Christina Schull, Chief Information Officer, Alltech

Products

Michelin Logo
“Business Central is very agile, and the features are flexible, so it is very easy for us to install and maintain”
Julie Parizel, ERP Transformation Program Manager, Michelin

Products

ABN AMRO Logo
“With Dynamics 365, total cost of ownership went down by as much as 40 percent compared to our previous solution.”
Pepijn Brinkhoff, Lead Product Owner, ABN AMRO
40%
Reduction in cost of ownership

Products

Team Rubicon Logo
“Copilot in Dynamics 365 Customer Insights lets us move quickly, effectively, and efficiently.”
Art delaCruz, Chief Executive Officer, Team Rubicon

Products

Andretti Logo
"Essentially, everything—invoices, payments, expense reports, all of it—is pushed straight into Business Central ... it’s just fantastic" 
Tammy Koehler, Chief Financial Officer, Andretti Indoor Karting & Games
$300,000 to $500,000 per year
Cost Savings

Products

Back to customer stories section
Featured news

What’s new and notable

Execute processes autonomously with the most agent-ready applications

Enhance agent collaboration and intelligence with Model Context Protocol (MCP) servers for Dynamics 365.
Read the blog

2025 Work Trend Index

Check out the 2025 Work Trend Index Annual Report to learn how intelligence on tap will rewire business—and why every leader will need a new blueprint.
Read the report
A woman with glasses, working on the laptop.

Announcing autonomous agents in Dynamics 365

Accelerate your AI adoption with autonomous agents that handle essential business tasks for sales, service, finance and supply chain teams.
Learn more

Leadership in the AI Era

Discover strategies and best practices for successfully adopting AI to drive revenue and boost efficiency.
Get the e-book
NEXT STEPS
Get started with Dynamics 365

Try for free

Get hands-on experience with Dynamics 365 business applications for 30 days.
Start a free trial

Chat with a Dynamics 365 expert

Available M-F 6 AM to 3 PM PT. 
Chat now

Request a call back

Have a Dynamics 365 expert contact you
Send request

Call a Dynamics 365 expert

Available M-F 6 AM to 3 PM PT. 
  1. [1]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights, April 2024.
  2. [2]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Service, February 2024.
  3. [3]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Field Service, December 2023.
  4. [4]
    Results are over three years for a composite organization based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365 ERP, a commissioned study conducted by Forrester Consulting, March 2024.
  5. [5]
    Forbes Advisor, Best Cloud ERP Software of 2024, Amy Nichol Smith, March 24, 2024.

Follow Dynamics 365