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Fonctionnalités de Dynamics 365 Customer Service

Découvrez la solution end-to-end qui offre un support cohérent et connecté sur tous les canaux.


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"We use Dynamics 365 for Customer Service as the backbone for enhancing the patient experience and to provide frictionless access to Inspira clinical resources."

Tom Pacek
Chief Information Officer, Inspira Health Network

Présentation du nouveau canal vocal

Quickly identify factors that affect customer satisfaction by getting immediate access to insights—from customer interactions to AI-driven topic clustering—delivered by Azure Communication Services.

Resolve customer issues fast using self-service solutions like conversational virtual agents, as well as agent productivity tools like call transcription and sentiment analysis.

Create personalized customer experiences resulting in more successful outcomes through consistent, connected support, both on voice and digital messaging channels.

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