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Fidélisez durablement vos clients

Support customers anytime, anywhere with Dynamics 365 Customer Service. Empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging.

Announcing the first-party voice channel for Customer Service

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Effortless support starts here

Personnalisez votre service

Consistently deliver the tailored service customers expect across channels using 360-degree customer views that allow agents to personalize every interaction.

Facilitez le travail de vos équipes

Take the guesswork out of case resolution using tools designed to equip agents with the right information at the right time.

Optimize with AI

Simplify agent and customer experiences. Use rich insights to resolve cases faster, proactively serve agent suggestions, and quickly identify areas to automate.


Dynamics 365 Customer Service Professional

Fonctionnalités de base du service client
42,20 €

Par utilisateur/mois

Dynamics 365 Customer Service Enterprise

Fonctionnalités avancées du service client
80,10 €

Par utilisateur/mois

Complément de messagerie numérique pour Dynamics 365 Customer Service

Engagement omnicanal enrichi sur l'ensemble des canaux de messagerie numérique
63,20 €

Par utilisateur/mois

Nécessite une licence Enterprise

Complément de conversation instantanée pour Dynamics 365 Customer Service

Engagement omnicanal de conversation entre les clients et les agents en direct
50,60 €

Par utilisateur/mois

Nécessite une licence Enterprise

New licensing discount

Get licensing discounts of 100 percent in your first four months for Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional when adopting from qualified legacy systems. Contact your Microsoft partner or account representative to get started today.*

*Offer available from August 1, 2020, to June 30, 2021. Limited to new qualified customers adopting Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional from qualified legacy systems. Minimum one-year term required. Additional terms and conditions apply. Contact your Microsoft partner for complete details and to confirm if you qualify for this offer.

Les clients vivent une nouvelle expérience avec Dynamics 365 Customer Service

Découvrez des ressources supplémentaires

Gartner Magic Quadrant pour CRM Customer Engagement Center

Gartner désigne à nouveau Microsoft comme leader dans le Magic Quadrant 2020 pour CRM Customer Engagement Center.

CRM Watchlist 2020

Microsoft is the highest scorer in the Winners with Distinction category.

How Customer Service and Mixed Reality Pave a Road to the Future of Work

Learn how mixed-reality solutions help employees work effectively from anywhere and provide better customer service.

Deliver end-to-end service with Dynamics 365 integrated solutions

Dynamics 365 Remote Assist

Empower service teams to collaborate more efficiently by working together from different locations with Remote Assist on HoloLens, Android, or iOS devices.

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