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Ressources Dynamics 365 Customer Service

Rapports d'analyse

Gartner désigne à nouveau Microsoft comme leader dans le Magic Quadrant CRM Customer Engagement Center.

Network Contacts a déployé Microsoft Dynamics 365 pour simplifier la fourniture de services et pour faire gagner de l'argent à ses clients. Consultez le rapport sur le retour sur investissement de Nucleus Research.

Vidéos

Earn customers for life with Customer Service

Improve customer satisfaction with Customer Service Insights

Provide intelligent customer service with Dynamics 365

Études de cas

The Colchester Borough Council empowers its citizens with self-service options.

TruGreen grows greener lawns and cultivates happier customers.

The city of Brampton transforms government services to better serve citizens.

Webcasts

See how to earn customers for life using Dynamics 365

Additional resources

Learn how to define customer experience and customer engagement.

Lisez le blog

Explore how Dynamics 365 helps you comply with GDPR, the European privacy law.

Lisez l'Ebook

Discover insights on the global state of customer service.

Lisez le rapport

Formation

resources-ideas

Get started with Dynamics 365 Customer Service.

Incorporate omnichannel capabilities into Customer Service.

Use Customer Service queues to manage case workloads.

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