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Enable the future of retail with Dynamics 365

Bring more dimensions to every retail experience with an industry-leading combination of capabilities, architecture, and AI—enabling you to engage customers with confidence and agility.

Agile and meaningful retail made possible

Be at the forefront of retail innovation by easily connecting and unifying customer-centric retail experiences with intelligent, adaptive business solutions.

Engage customers with purpose across all channels

Connect without compromise and reach customers how, when, and where they shop—from demand to delivery—with operational excellence built to sustain.

Know your customers to interact with relevance

Access more data sources along with real-time signals for recommendations that deliver more meaningful interactions in the most impactful moments.

Adapt when it matters most with a composable solution

Create agility at scale with a solution that works together with your existing systems and easily extend your solution with low-code, no-code tools.

Helping retail leaders reimagine the road ahead

Dr. Martens logo

"Microsoft Dynamics 365 gives us a globally capable solution … [with] the tools, the platform, and the capacity to grow our business threefold over the next 5 to 10 years."

Jackie Reid,
Program Lead, Project Reboot

Guide customers on journeys they’ll love

Create more brand advocates and increase conversion by proactively meeting customer needs through rich experiences across the entire buying journey and deliver quicker time-to-value with Dynamics 365.

Engage customers at the point of consideration with rich differentiated experiences.

  • Customer journey orchestration

  • Intelligent search and discovery

  • Personalized customer engagement

  • Content-driven commerce

Allow customers to purchase whenever, wherever, and on whatever channel with seamlessly connected purchasing options.

  • Omnichannel commerce experiences

  • Retail store management

  • Pricing and promotions

  • Call center sales

Gain customers for life with intuitive and responsive tools to exceed every expectation.

  • Loyalty and retention programs

  • Cross-channel product returns

  • Intuitive customer service

  • Customer experience management supported by customer data platform

Build a single source of truth for your business to plan and deliver value with real-time insights and a connected infrastructure.

  • Real-time inventory visibility

  • Product information management

  • Allocation and replenishment

  • Categorization, assortment planning, and catalog support

Empower employees, remove redundancy, and bring relevant insights to your team when it matters.

  • Retail store operations and analytics

  • Finance and payment management

  • Account protection, plus fraud and loss prevention

  • Computer vision space optimization and analytics

Give customers more choices while driving down affiliated costs around product fulfillment.

  • Contactless shopping capabilities

  • Buy online, pickup, or return in store

  • Intelligent order management

  • Advanced warehouse management

Enhance shopping experiences with unified data

Connect data across all your retail systems with Common Data Model.

Get actionable insights through a powerful customer data platform.

Innovate easily on a low-code platform with Microsoft Dataverse.

Leading the way

Recognized as a Leader in the IDC MarketScape: Worldwide Retail Commerce Platform Software Providers 2020 Vendor Assessment, Microsoft furthers intelligent retail.

Explore Microsoft products made for retail innovation

Dynamics 365 Commerce

Deliver personalized, safe, and secure shopping experiences across physical and digital channels.

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Dynamics 365 Customer Service

Delight customers with timely and consistent outreach through point of interaction in any communication channel.

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Dynamics 365 Marketing

Predict customer needs through proactive guidance and recommending relevant promotions in real time.

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Dynamics 365 Fraud Protection

Safeguard your customers, your revenue, and your organization’s future against digital fraud at scale.

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Dynamics 365 Customer Insights

Create the ultimate 360-degree view of your customers and access real-time insights to drive exceptional shopping experiences.

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Dynamics 365 Supply Chain Management

Respond to customer needs quickly with a resilient supply chain.

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Microsoft Power Platform

Work together to meet challenges effectively with Microsoft Power Platform—analyze data, build solutions, automate processes, and create virtual agents.

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