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Dynamics 365 Customer Voice capabilities

Collect and understand omnichannel feedback at scale to reduce response time and improve customer satisfaction.

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Capabilities

  • Collect input quickly
  • Easily create personalized surveys
  • Gather timely feedback across preferred channels
Collect input quickly

Collect input quickly

Scale customer data collection with continuous data updates, branching, and emoticon responses to track your business’ performance and customer satisfaction.

Easily create personalized surveys

Easily create personalized surveys

Deliver engaging surveys with ready-to-use templates that include question sets, workflows, and report and branding customization.

Gather timely feedback across preferred channels

Gather timely feedback across preferred channels

Track your customer satisfaction through email, SMS, web, and mobile feedback collection.

  • Understand what matters most
  • Uncover valuable insights
  • Tailor future interactions
Understand what matters most

Understand what matters most

Create and track the customer satisfaction metrics critical to your business, such as Net Promoter Score and satisfaction over time.

Uncover valuable insights

Uncover valuable insights

Visualize insights in the customer profile dashboard to empower more effective responses and marketing.

Tailor future interactions

Tailor future interactions

Pinpoint the areas of improvement needed to drive increased customer satisfaction.

  • Transform data management
  • Share insights across applications
  • Build unified customer profiles
Transform data management

Transform data management

Continuously connect feedback with customer data in other Dynamics 365 applications, including Dynamics 365 Customer Insights, and Microsoft Power Platform—Power Automate, Power Apps, and Power BI.

Share insights across applications

Share insights across applications

Share survey data across your customer data platform (CDP) applications, such as Dynamics 365 Customer Service and Customer Insights.

Build unified customer profiles

Build unified customer profiles

Ensure a complete understanding of customers in a unified profile view by using Customer Insights with Dynamics 365 Customer Voice.

  • Accelerate response time
  • Get automatic notifications
  • Close the feedback loop
Accelerate response time

Accelerate response time

Combine real-time survey responses and data from your CDP to easily identify actionable insights.

Get automatic notifications

Get automatic notifications

Set triggers within your business process to automatically alert you when customer satisfaction is decreasing.

Close the feedback loop

Close the feedback loop

Build better responses to customers based on built-in satisfaction metrics such as Net Promoter Score and follow-up actions.

Toyota Logo
"Using Dynamics 365 Customer Voice, we were able to rapidly build a solution to survey our 47,000 team members in the early stages of the COVID-19 pandemic."

Trever T. White Manufacturing and Engineering Systems GM, Toyota North America

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"By using Dynamics 365 Customer Voice, we became nimbler with our data and were able to share program information in near-real time with our funders."

Dr. Fatima Adamu National Program Manager, Women for Health, DAI

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