Overview
Shape the future of your business
Connect your teams, processes, and data across your entire org to create exceptional customer experiences and operational agility.
Put AI to work
Be more efficient with Microsoft Copilot for Dynamics 365—built-in AI-powered experiences available for select licenses at no additional cost.
Bring data together
Get a complete picture of your entire business by connecting and accessing organizational data from hundreds of sources.
Increase productivity
Collaborate and be more productive by sharing information and insights in the tools you work in—including Microsoft Teams and Microsoft 365.
Adapt to what’s next
Quickly modify processes to respond to changing needs by bringing the low-code tools of Microsoft Power Platform together with Dynamics 365.
Solutions
Any organization. Every possibility.
- Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals.
- Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI.
- Innovate and keep pace with evolving needs by using AI and automation to optimize financial and accounting operations.
- Be more resilient to increase workforce productivity and uptime while reducing operational costs.
- Boost performance by connecting people, processes, and data across your small or medium-sized business.
Product demos
Do more with Dynamics 365 and AI
See how AI works with Dynamics 365 applications to give every team an edge.
Create more personalized customer journeys with next-generation AI.
75% time saved on customer journey development1
Resolve issues faster using generative AI and automation.
40% reduction in average call handling time2
Empower frontline teams with generative AI, IoT, and mixed reality.
14% increase in field technician productivity3
Navigate disruption and be more resilient with proactive, AI-powered insights.
Build financial and operational agility using AI and automation.
Businesses realized a 106% ROI by deploying Dynamics 365 ERP.4
Streamline small or midsize business operations with an AI-powered ERP system.
Work smarter, adapt faster, and perform better with Business Central—named the best ERP system of 2024 by Forbes Advisor.5
Customer stories
How customers innovate with Dynamics 365
Featured news
What’s new and notable
Execute processes autonomously with the most agent-ready applications
Enhance agent collaboration and intelligence with Model Context Protocol (MCP) servers for Dynamics 365.
2025 Work Trend Index
Check out the 2025 Work Trend Index Annual Report to learn how intelligence on tap will rewire business—and why every leader will need a new blueprint.
Announcing autonomous agents in Dynamics 365
Accelerate your AI adoption with autonomous agents that handle essential business tasks for sales, service, finance and supply chain teams.
Leadership in the AI Era
Discover strategies and best practices for successfully adopting AI to drive revenue and boost efficiency.
NEXT STEPS
Get started with Dynamics 365
Try for free
Get hands-on experience with Dynamics 365 business applications for 30 days.
Chat with a Dynamics 365 expert
Available M-F 6 AM to 3 PM PT.
Request a call back
Have a Dynamics 365 expert contact you
Call a Dynamics 365 expert
Available M-F 6 AM to 3 PM PT.
Call (800) 642 7676
- [1]Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights, April 2024.
- [2]Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Service, February 2024.
- [3]Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Field Service, December 2023.
- [4]Results are over three years for a composite organization based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365 ERP, a commissioned study conducted by Forrester Consulting, March 2024.
- [5]Forbes Advisor, Best Cloud ERP Software of 2024, Amy Nichol Smith, March 24, 2024.
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