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長期にわたる顧客を獲得する 

Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences.

Effortless customer service starts here

Personalize service

Deliver the tailored service customers expect across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.

Empower teams

Give your teams the right tools to intelligently handle routine requests and resolve more complex issues.

Unify technology

Simplify agent and customer experiences through one complete source of customer data using a single, extensible platform.

価格

Dynamics 365 Customer Service Professional

Core customer service capabilities
¥5,440

1 ユーザーあたり月額

Dynamics 365 Customer Service Enterprise

Advanced customer service capabilities
¥10,330

1 ユーザーあたり月額

Chat for Dynamics 365 Customer Service

お客様とライブ オペレーター間のリアルタイムのエンゲージメント
¥6,530

1 ユーザーあたり月額

Requires Enterprise license

Digital Messaging

More digital channels to expand omnichannel engagement
¥8,150

1 ユーザーあたり月額

Requires Enterprise license

Dynamics 365 Customer Service を利用して変革を進めるお客様

その他のリソースを確認する

Microsoft Dynamics 365 Customer Service の Total Economic ImpactTM

各業界の 6 社の企業が、効率性を高め、顧客維持とエンゲージメントの向上を実現した事例をご確認ください。

CRM Customer Engagement Center の Gartner Magic Quadrant

Gartner は、2019 年の CRM Customer Engagement Center の Magic Quadrant で Microsoft を Leaders Quadrant に位置付けました。

The Microsoft Global State of Customer Service

顧客のロイヤルティを獲得するために何ができるかを考えましょう。

Deliver even better customer service with Dynamics 365 integrated solutions

Dynamics 365 Customer Service Insights

Use AI-driven insights to make better decisions and proactively improve customer satisfaction.

詳細情報

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