Dynamics 365 サポート

Access Dynamics 365 standard support and browse additional support options and pricing.

Standard

Included with any Dynamics 365 purchase

Best for businesses operating a simple environment or using a full-service partner

Get support for finance and operations apps
Get support for customer engagement apps

Professional Direct

¥980

per user/month

Best for businesses with a continuously operating production environment requiring faster response times and access to experts for advisory and escalation services

今すぐ購入

Unified Enterprise

Custom—contact your sales representative for pricing

Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies

詳細情報

Standard
Professional Direct
Unified Enterprise

	Standard	Professional Direct	Unified Enterprise
	Best for businesses operating a simple environment or using a full-service partner	Best for businesses operating a continuous, ongoing production environment requiring faster response times and access to experts for advisory and escalation services	Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies
Microsoft product coverage	Dynamics 365	Dynamics 365	All Microsoft products
Community forums	料金に含まれる	料金に含まれる	料金に含まれる
Service dashboard	料金に含まれる	料金に含まれる	料金に含まれる
Web and phone incident submission	料金に含まれる	料金に含まれる	料金に含まれる
Access to self-help portals	Dynamics 365 admin center	Dynamics 365 admin center	Services Hub
As-needed break/fix incidents	料金に含まれる	料金に含まれる	料金に含まれる
Support	Always available for Severity A cases	Always available for Severity A cases	Always available for Severity 1 and A cases
Fastest response time (for critical incidents)	<1 hour	<1 hour with priority routing	<1 hour with priority routing
As-needed online training	料金に含まれる	料金に含まれる	料金に含まれる
Service delivery management	含まれない	Pooled	Assigned
Priority handling	含まれない	料金に含まれる	料金に含まれる
Escalation management	含まれない	料金に含まれる	料金に含まれる
Technical webinars	含まれない	料金に含まれる	料金に含まれる
Advisory services	含まれない	料金に含まれる	料金に含まれる
Monthly service reviews	含まれない	料金に含まれる	On-demand¹
Proactive services	含まれない	含まれない	料金に含まれる
On-demand workshops	含まれない	含まれない	料金に含まれる
Remote diagnostics and reporting	含まれない	含まれない	料金に含まれる
Onsite services	含まれない	含まれない	料金に含まれる
Enhanced solutions	含まれない	含まれない	料金に含まれる
Cost	Included with any Dynamics 365 purchase	$9/user/month (minimum 20 users)	Starts at $50,000/year²

¹On-demand assessments with as-needed setup and configuration services

²Pricing is calculated by applying a rate to your historical annual IT spend by Microsoft product class. Visit Unified Enterprise support pricing for more information.

パートナーサポート

Find a partner with the right skills, services, or industry background to help your organization identify and implement Dynamics 365 solutions.

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FAQs

How do I purchase one of the paid support plans?

Professional Direct Support
Directly from Microsoft online or contact your Microsoft representative to add it to your Microsoft Enterprise Agreement.
Unified Support
Contact your Microsoft representative for purchasing information.

How do I submit a technical support request?

Submit a new support request based on your product or service and customer support plan.
Standard
- Get support for finance and operations apps.
- Get support for customer engagement apps.
Professional Direct
Visit the Microsoft Power Platform admin center (preferred) or call Microsoft.
Unified Enterprise
Visit Microsoft Services Hub.
If you’re using previous versions of Dynamics 365 apps, submit support requests through Microsoft Support for business.

What’s the difference between technical and advisory support?

Technical support
All plans include technical support. When you have a technical issue with your application, open a support request with Microsoft.
Advisory support
Only the paid support plans include advisory services. When you need to get a recommendation, general advice, best practices, or guidance on how to use the products, submit an advisory ticket.

What are the specific benefits for each support plan?

Compare the different support plans and choose one that makes sense for your changing business.

Does having a paid support plan replace partner support?