평생 고객 확보
Support customers anytime, anywhere with Dynamics 365 Customer Service. Empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging.
Announcing the first-party voice channel for Customer Service
Effortless support starts here
개인 맞춤형 서비스
Consistently deliver the tailored service customers expect across channels using 360-degree customer views that allow agents to personalize every interaction.
팀의 역량 강화
Take the guesswork out of case resolution using tools designed to equip agents with the right information at the right time.
Optimize with AI
Simplify agent and customer experiences. Use rich insights to resolve cases faster, proactively serve agent suggestions, and quickly identify areas to automate.
가격
Dynamics 365 Customer Service Professional
사용자 1명/월 기준
Dynamics 365 Customer Service Enterprise
사용자 1명/월 기준
Dynamics 365 Customer Service를 위한 디지털 메시징 추가 기능
사용자 1명/월 기준
Enterprise 라이센스 필요
Dynamics 365 Customer Service를 위한 채팅 추가 기능
사용자 1명/월 기준
Enterprise 라이센스 필요
New licensing discount
Get licensing discounts of 100 percent in your first four months for Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional when adopting from qualified legacy systems. Contact your Microsoft partner or account representative to get started today.*
*Offer available from August 1, 2020, to June 30, 2021. Limited to new qualified customers adopting Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional from qualified legacy systems. Minimum one-year term required. Additional terms and conditions apply. Contact your Microsoft partner for complete details and to confirm if you qualify for this offer.
Dynamics 365 Customer Service를 통해 혁신하는 고객들
부가적인 리소스 살펴보기
CRM Customer Engagement Center 부문의 Gartner Magic Quadrant
Gartner는 CRM Customer Engagement Center 부문의 2020 Magic Quadrant 리더로 또 다시 Microsoft를 선정했습니다.
CRM Watchlist 2020
Microsoft is the highest scorer in the Winners with Distinction category.
How Customer Service and Mixed Reality Pave a Road to the Future of Work
Learn how mixed-reality solutions help employees work effectively from anywhere and provide better customer service.
Deliver end-to-end service with Dynamics 365 integrated solutions
Dynamics 365 Remote Assist
Empower service teams to collaborate more efficiently by working together from different locations with Remote Assist on HoloLens, Android, or iOS devices.
자세히 알아보기다음 단계 진행하기
