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Dynamics 365 Customer Service Insights

Neem betere beslissingen en verbeter de klanttevredenheid proactief met AI-gestuurde inzichten.

Aan de slag

Realiseer de voordelen van AI voor jouw bedrijf

Take informed action to improve your customer service experience using out-of-the-box insights. Measure performance over time across all channels, identify areas for growth, and improve productivity with innovative AI capabilities and features.

Verbeter de klanttevredenheid

Build loyalty by resolving emerging issues before they impact more customers. Gain a comprehensive understanding of customer satisfaction score (CSAT) drivers and use AI insights to implement data-driven improvements.


Verhoog de operationele efficiëntie

Streamline operations with case resolution insights, backlog trends, and historical comparisons to evaluate agent performance and business impact. Monitor case volume and incoming support topics to optimize agent productivity.


Verkrijg uitgebreide inzichten

Visualize customer engagement patterns, agent performance, and customer service operations using dashboards with built-in AI, business intelligence, and machine learning capabilities. Discover and share critical insights with interactive charts and filters.

Prijzen

Dynamics 365 Customer Service Insights

63,20 €

per gebruiker/maand

Maximaal 100.000 cases per licentie 1 2 < / sup

1 De waarde 100.000 wordt gebaseerd op het totale aantal caserecords dat is geïmporteerd in Customer Service Insights-werkruimten.

2 Er kan extra capaciteit worden aangeschaft; lees de licentiehandleiding voor meer informatie.

Ontdek aanvullende informatiebronnen

Get started quickly, browse business scenarios and use cases, and get product updates.

Learn about current market availability and future expansion.

Learn how to transform customer data into delightful experiences with Customer Service Insights.

Beter samenwerken

Offer exceptional service across all channels with integrated customer service solutions.

Dynamics 365 Customer Service

Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized customer service.

Meer informatie

Dynamics 365 Virtual Agent for Customer Service

One package combining Power Virtual Agents and Dynamics 365 Customer Service Insights, enabling customer service teams to easily identify and automate common support issues using intelligent chatbots.

Meer informatie

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