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Dynamics 365 Customer Service Insights

Tome melhores decisões e aumente a satisfação do cliente de modo proativo com insights orientados por IA.

Comece hoje mesmo

Torne os benefícios da IA uma realidade em sua empresa

Take informed action to improve your customer service experience using out-of-the-box insights. Measure performance over time across all channels, identify areas for growth, and improve productivity with innovative AI capabilities and features.

Aumente a satisfação do cliente

Build loyalty by resolving emerging issues before they impact more customers. Gain a comprehensive understanding of customer satisfaction score (CSAT) drivers and use AI insights to implement data-driven improvements.

Aumente a eficiência operacional

Streamline operations with case resolution insights, backlog trends, and historical comparisons to evaluate agent performance and business impact. Monitor case volume and incoming support topics to optimize agent productivity.

Tenha visibilidade abrangente

Visualize customer engagement patterns, agent performance, and customer service operations using dashboards with built-in AI, business intelligence, and machine learning capabilities. Discover and share critical insights with interactive charts and filters.


Dynamics 365 Customer Service Insights


Por usuário/mês

Até 100.000 ocorrências por licença 1 2

1 Os 100.000 baseiam-se no número total de registros de ocorrências importados para os espaços de trabalho do Customer Service Insights.

2 A capacidade adicional pode ser comprada. Leia o guia de licenciamento para obter mais detalhes.

Explore recursos adicionais

Get started quickly, browse business scenarios and use cases, and get product updates.

Learn about current market availability and future expansion.

Learn how to transform customer data into delightful experiences with Customer Service Insights.

O casamento perfeito

Offer exceptional service across all channels with integrated customer service solutions.

Dynamics 365 Customer Service

Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized customer service.

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Dynamics 365 Virtual Agent for Customer Service

One package combining Power Virtual Agents and Dynamics 365 Customer Service Insights, enabling customer service teams to easily identify and automate common support issues using intelligent chatbots.

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