Dynamics 365 desteği

Access Dynamics 365 standard support and browse additional support options and pricing.

Standard

Included with any Dynamics 365 purchase

Best for businesses operating a simple environment or using a full-service partner

Get support for finance and operations apps
Get support for customer engagement apps

Professional Direct

128,30 ₺

per user/month

Best for businesses with a continuously operating production environment requiring faster response times and access to experts for advisory and escalation services

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Unified Enterprise

Custom—contact your sales representative for pricing

Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies

Daha fazla bilgi edinin

¹On-demand assessments with as-needed setup and configuration services

²Pricing is calculated by applying a rate to your historical annual IT spend by Microsoft product class. Visit Unified Enterprise support pricing for more information.

İş ortağı desteği

Find a partner with the right skills, services, or industry background to help your organization identify and implement Dynamics 365 solutions.

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FAQs

How do I purchase one of the paid support plans?

Professional Direct Support
Directly from Microsoft online or contact your Microsoft representative to add it to your Microsoft Enterprise Agreement.
Unified Support
Contact your Microsoft representative for purchasing information.

How do I submit a technical support request?

Submit a new support request based on your product or service and customer support plan.
Standard
- Get support for finance and operations apps.
- Get support for customer engagement apps.
Professional Direct
Visit the Microsoft Power Platform admin center (preferred) or call Microsoft.
Unified Enterprise
Visit Microsoft Services Hub.
If you’re using previous versions of Dynamics 365 apps, submit support requests through Microsoft Support for business.

What’s the difference between technical and advisory support?

Technical support
All plans include technical support. When you have a technical issue with your application, open a support request with Microsoft.
Advisory support
Only the paid support plans include advisory services. When you need to get a recommendation, general advice, best practices, or guidance on how to use the products, submit an advisory ticket.

What are the specific benefits for each support plan?

Compare the different support plans and choose one that makes sense for your changing business.

Does having a paid support plan replace partner support?

No, a Microsoft paid support plan is an additional resource that can be used by both you and your partner.