Dynamics 365 Customer Service pricing

Save up to 50 percent compared with similar customer service solutions from major competitors.¹

Dynamics 365 Customer Service Professional

HK$388

per user/month

Core Customer Service capabilities

Dynamics 365 Customer Service Enterprise

HK$737.20

per user/month

Advanced Customer Service capabilities

Learn more

Customer Service Add-ins²

Digital Messaging and Voice Add-in

HK$698.40

per user/month

All-in-one omnichannel engagement across voice, digital channels, and chat

Requires Enterprise license

Voice Channel Add-in

HK$582

per user/month

Add native voice capabilities as part of your omnichannel engagement

Requires Enterprise license

Digital Messaging Add-in

HK$582

per user/month

Rich omnichannel engagement across digital messaging channels, including chat

Requires Enterprise license

Chat Add-in

HK$465.60

per user/month

Live chat omnichannel engagement between customers and agents

Requires Enterprise license

Related applications

Download the licensing guide

Compare Customer Service solutions

Easily identify the capabilities that are best suited to your business needs.

Dynamics 365 Customer Service

Limited

Included

Add-in

Dynamics 365 Customer Service Professional
Dynamics 365 Customer Service Enterprise

	Dynamics 365 Customer Service Professional	Dynamics 365 Customer Service Enterprise
Unlimited named users	Included	Included
Case management	Included	Included
Knowledge management	Included	Included
Mobile	Included	Included
Unified service desk	Not included	Included
Embedded intelligence	Not included	Included
Context-driven suggestions	Not included	Included
Analytics and KPI reporting	Not included	Included
Unified routing¹	Not included	Included
Leads (creation only)	Included	Included
Multisession support	Not included	Included
Microsoft Power BI²	Included	Included
Portals	Not included	Included
	Limited	Incuded
Application customizations	Add-in	Included
Custom applications³ (Microsoft Power Apps)	Not included	Included
Workflow automation⁴ (Microsoft Power Automate)	Not included	Included
	Incuded	Incuded
Outlook	Included	Included
Exchange	Included	Included
Excel	Included	Included
OneDrive/SharePoint	Included	Included
OneNote	Included	Included
	Not included	Add-in
Digital Messaging and Voice²	Not included	Add-in
Voice²	Not included	Add-in
Digital Messaging²	Not included	Add-in
Chat²	Not included	Add-in

¹ For more information, see the Dynamics 365 Licensing Guide.

² Customer Service application subscriptions include an option to embed Power BI content. A separate Power BI license may be required to configure access to the content.

³ Applies to custom applications within the same environment as the Dynamics 365 application.

⁴ Applies to workflows that map to the context of the Dynamics 365 application.

Included in all Dynamics 365 applications

Data security

99 percent or above uptime SLA

Works with Microsoft 365 and LinkedIn

Intelligent technologies

Phone and web support

Get started with Dynamics 365 Customer Service

Engage customers and provide omnichannel support.
Empower agents with the right information at the right time for quick resolutions.
Monitor and improve operations with insights for increased productivity.

No credit card required or software to install.

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Dynamics 365 Customer Service

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Dynamics 365 Customer Service pricing

Dynamics 365 Customer Service Professional

Dynamics 365 Customer Service Enterprise

Customer Service Add-ins2

Digital Messaging and Voice Add-in

Voice Channel Add-in

Digital Messaging Add-in

Chat Add-in

Related applications

Microsoft Power Virtual Agents

Dynamics 365 Customer Insights

Dynamics 365 Remote Assist

Compare Customer Service solutions

Dynamics 365 Customer Service

Included in all Dynamics 365 applications

Data security

99 percent or above uptime SLA

Works with Microsoft 365 and LinkedIn

Intelligent technologies

Phone and web support

Get started with Dynamics 365 Customer Service

Try Dynamics 365 Customer Service free for 30 days

Try Dynamics 365 Customer Service free for 30 days

Let's get started

Customer Service Add-ins²