Customer data platform
Dynamics 365 連絡銷售人員 Widget
Know your customers like never before with a real-time customer data platform (CDP) from Microsoft
利用自助解決方案和 AI 驅動的見解，增強行銷、銷售和服務團隊的能力
將已知和未知潛在客戶轉為有互動的客戶。
提供個人化建議，以最大化客戶終身價值。
即時根據客戶的訊號和意見反應採取行動，以保持終身客戶。
Optimize conversions across the entire customer journey with automated workflows and AI-driven insights.
「借助這些現代技術平台的支援，我們能夠將以前分散的客戶資料集 (包括來自我們超過 1 億忠誠度計劃會員的資訊) 整合到一個統一的客戶檢視中，因而讓我們真正個人化全通路醫療保健和零售供應項目。」
Vineet Mehra, Global Chief Marketing Officer, Walgreens Boots Alliance
Center your customers and their experiences by leveraging unified data, AI-driven insights, and real-time guidance. Deliver personalized, meaningful interactions to your customers wherever and whenever they interact with your business.
Unify transactional, behavioral, and demographic data to generate AI-powered insights using audience insights, a capability of Dynamics 365 Customer Insights.
See what customers are doing on your digital platforms using digital analytics from engagement insights, a capability of Dynamics 365 Customer Insights.
使用 Dynamics 365 Customer Voice，從問卷資料中獲得直接的客戶意見反應，以增強客戶設定檔。
透過周全整合和內嵌式客戶設定檔卡片，啟用對任何行銷、銷售和服務應用程式的見解，從而協調客戶旅程。
Discover deeper insights using rich data visualizations and dashboards. Deliver customer-centric experiences and processes using low-code custom apps and automated workflows.
使用 Azure Synapse Analytics 進行預測模型和進階分析，借助營運和物聯網 (IoT) 資料豐富客戶資料。
「高客戶滿意度結合快速的市場成功，使得 Dynamics 365 Customer Insights 成為尋求新解決方案的行銷人員和 CI 專業人員的理想選擇。」
“Customer Insights is an impressive product built on Microsoft Azure and leverages the power of full Microsoft stack.” CDP Institute
Campari Group uses Customer Insights to unify data silos and increase revenue.
“Microsoft excels at bringing together the customer data from anywhere, in a simple, vendor-agnostic way.”
提供有價值的體驗。
贏得終身客戶。
提供愉快的用餐體驗。
改變公民體驗。