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Dynamics 365 連絡銷售人員 Widget

Microsoft CDP 影片

終極 360 度全方位的客戶檢視

Know your customers like never before with a real-time customer data platform (CDP) from Microsoft

Engage customers in a whole new way

Engage customers in a whole new way image

利用自助解決方案和 AI 驅動的見解,增強行銷、銷售和服務團隊的能力

獲得高價值客戶

將已知和未知潛在客戶轉為有互動的客戶。

提高交叉銷售和追加銷售

提供個人化建議,以最大化客戶終身價值。

提高客戶保留率和忠誠度

即時根據客戶的訊號和意見反應採取行動,以保持終身客戶。

降低每次轉換成本

Optimize conversions across the entire customer journey with automated workflows and AI-driven insights.

Bring customer insights and voice to every interaction

Walgreens Boots Alliance

「借助這些現代技術平台的支援,我們能夠將以前分散的客戶資料集 (包括來自我們超過 1 億忠誠度計劃會員的資訊) 整合到一個統一的客戶檢視中,因而讓我們真正個人化全通路醫療保健和零售供應項目。」

Vineet Mehra, Global Chief Marketing
Officer, Walgreens Boots Alliance

Unified data. AI-powered insights. Proactive engagement.

Center your customers and their experiences by leveraging unified data, AI-driven insights, and real-time guidance. Deliver personalized, meaningful interactions to your customers wherever and whenever they interact with your business.

整合資料以獲得即時見解

Know your customers

Unify transactional, behavioral, and demographic data to generate AI-powered insights using audience insights, a capability of Dynamics 365 Customer Insights.

Explore audience insights

Understand customer behavior

See what customers are doing on your digital platforms using digital analytics from engagement insights, a capability of Dynamics 365 Customer Insights.

Explore engagement insights (preview)

Capture customer sentiment

使用 Dynamics 365 Customer Voice,從問卷資料中獲得直接的客戶意見反應,以增強客戶設定檔。

探索 Customer Voice
對象見解
參與見解
customer voice
對象見解

Know your customers

Unify transactional, behavioral, and demographic data to generate AI-powered insights using audience insights, a capability of Dynamics 365 Customer Insights.

對象見解

Understand customer behavior

See what customers are doing on your digital platforms using digital analytics from engagement insights, a capability of Dynamics 365 Customer Insights.

對象見解

Capture customer sentiment

See what customers are doing on your digital platforms using digital analytics from engagement insights, a capability of Dynamics 365 Customer Insights.

啟用見解以實現有意義的參與

個人化體驗

透過周全整合和內嵌式客戶設定檔卡片,啟用對任何行銷、銷售和服務應用程式的見解,從而協調客戶旅程。

智慧決策

Discover deeper insights using rich data visualizations and dashboards. Deliver customer-centric experiences and processes using low-code custom apps and automated workflows.

無限制的分析

使用 Azure Synapse Analytics 進行預測模型和進階分析,借助營運和物聯網 (IoT) 資料豐富客戶資料。

獲得跨產業企業的信賴

Financial services

Financial services

提供有價值的體驗。

Retail

零售

贏得終身客戶。

Quick-serve restaurants

速食餐廳

提供愉快的用餐體驗。

Government

政府

改變公民體驗。