Personalize your service
Help customers solve issues on their own with easy to use self-service options. Earn customers for life by continuously improving the service experience with intuitive, easily updated knowledge base articles.
Empower your team
Speed onboarding and help avoid escalations by offering an intuitive agent experience. Get the right answers every time with knowledge-driven case management and ensure fast and accurate resolution with dynamic guidance.
Uncover insights by unifying your technology
Get a 360-degree view of each customer journey by unifying your data and technology. You’ll gain previously inaccessible insights to optimize performance and reduce costs. Plus, quickly adopt additional functionality as your needs grow.
在 AppSource 上探索預先建置的解決方案
您可利用 Microsoft 與合作夥伴們預先建置的解決方案，擴充 Dynamics 365 Customer Service Professional 的功能，滿足您的獨特商務程序或產業需求。
Live chat and track conversations from visitors on your website within CRM for Dynamics 365.
Five9 Cloud Contact Center
Computer telephony integration (CTI) screen pop for Microsoft Dynamics CRM
TelephoneIntegration: Phone connected to Dynamics
Connect your phone to Dynamics 365 to get Click-2-Dial, Caller-recognition, Screen-Pops and more
CRM Starter Pack
CRM Add-on Combo for Basic Dynamics 365/CRM Functions.