Create better customer service experiences
Build loyalty and reduce service costs with AI capabilities for Dynamics 365 for Customer Service. Get actionable insights into critical performance metrics and emerging trends and use virtual agents to quickly resolve support issues.
Make the benefits of AI a reality for your business
Dynamics 365 Customer Service Insights now in preview
Provide better customer service
Empower customer service managers to anticipate needs and improve performance with insights into case trends and contact center health.
Quickly identify and respond to current and emerging trends with built-in artificial intelligence (AI). Proactively address issues before they impact customers with the help of predictive insights.
Reduce wait times, improve resolution rates, and increase customer satisfaction. Evaluate contact center health at a glance and improve agent performance through AI-driven insights.
Increase operational efficiency
Quickly evaluate and respond to key performance indicators with out-of-the-box dashboards. Identify opportunities for improvement and impact using performance insights across channels.
Dynamics 365 Virtual Agent for Customer Service coming soon
Empower customer service
Put the power of AI directly into the hands of your customer service team with an easy-to-use, no-code graphical user interface—no data science expertise required.
Provide swift, intelligent support using AI-driven virtual agents that engage directly with your customers at any time.
Improve productivity and refocus workloads
Enable human agents to work on high-value interactions. Easily identify common and time-consuming service issues using AI-driven tools, and then use virtual agents to resolve those issues.
Create positive support experiences
Deliver rich conversations that guide customers to a solution using Microsoft Conversational AI. Solve customer issues faster with efficient workflows and integration with your existing systems with Microsoft Flow.