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Create better customer service experiences

Build loyalty and reduce service costs with AI capabilities for Dynamics 365 for Customer Service. Get actionable insights into critical performance metrics and emerging trends and use virtual agents to quickly resolve support issues.

Make the benefits of AI a reality for your business

Use your data to deliver exceptional customer service experiences and make better decisions. Take informed action using out-of-the-box insights and empower customer service teams to easily create and deploy virtual agents in minutes.

Dynamics 365 Customer Service Insights now in preview

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Provide better customer service

Empower customer service managers to anticipate needs and improve performance with insights into case trends and contact center health.

Build loyalty

Quickly identify and respond to current and emerging trends with built-in artificial intelligence (AI). Proactively address issues before they impact customers with the help of predictive insights.

Improve satisfaction

Reduce wait times, improve resolution rates, and increase customer satisfaction. Evaluate contact center health at a glance and improve agent performance through AI-driven insights.

Increase operational efficiency

Quickly evaluate and respond to key performance indicators with out-of-the-box dashboards. Identify opportunities for improvement and impact using performance insights across channels.

Dynamics 365 Virtual Agent for Customer Service coming soon

Empower customer service

Put the power of AI directly into the hands of your customer service team with an easy-to-use, no-code graphical user interface—no data science expertise required.

Enhance availability

Provide swift, intelligent support using AI-driven virtual agents that engage directly with your customers at any time.

Improve productivity and refocus workloads

Enable human agents to work on high-value interactions. Easily identify common and time-consuming service issues using AI-driven tools, and then use virtual agents to resolve those issues.

Create positive support experiences

Deliver rich conversations that guide customers to a solution using Microsoft Conversational AI. Solve customer issues faster with efficient workflows and integration with your existing systems with Microsoft Flow.

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Learn more about the private preview of Dynamics 365 Virtual Agent for Customer Service


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