Microsoft Build

On demand

Application: Dynamics 365 Customer Service

Explore how customer expectations are reframing the customer service model from a single channel or non-integrated multichannel experience to a dynamic, integrated platform.

On demand

Application: Dynamics 365 Customer Service

Gain insights into how more than a hundred customer service professionals are succeeding now, and how they plan to remain competitive over the next five years.

On demand

Application: Dynamics 365 Customer Service

Learn how a data-driven, platform-based approach to operations is evolving customer service from a single-interaction resolution to an end-to-end experience.

On demand

Application: Dynamics 365 Sales

Understand the challenges affecting seller productivity and learn how streamlining workflows using Dynamics 365 Sales can help sellers focus and increase close rates.

On demand

Application: Adobe Experience Cloud

Discover how to create connected and engaging customer experiences and transform your sales and marketing with unified customer data using Adobe and Dynamics 365.

On demand

Application: Dynamics 365 Field Service

Explore the key capabilities of Dynamics 365 Field Service and learn how Internet of Things (IoT) technology can help you transform your service operations.

On demand

Application: Dynamics 365, Power BI, PowerApps, Microsoft Flow (Microsoft Power Platform)

Hear from James Phillips, Corporate Vice President, Business Applications Group, about updates, new features, and how to optimize your business with integrated business apps.

On demand

Application: Dynamics 365 Sales

Explore the sales force automation capabilities of Dynamics 365 Sales Professional and learn how integrating Sales Professional with Office 365 streamlines sales workflows.

On demand

Application: Dynamics 365 Business Central

Discover how disconnected systems waste time and limit business growth and see how Dynamics 365 Business Central and Office 365 work together to drastically increase productivity.

On demand

Application: Dynamics 365 Business Central

Learn how to improve productivity by automating ad hoc or unique business processes using Dynamics 365 Business Central and the Microsoft Power Platform.

On demand

Application: Dynamics 365 Business Central

Explore the ways AI can make a big difference for small and medium-sized business and learn about the built-in AI capabilities of Dynamics 365 Business Central.

On demand

Application: Dynamics 365 Sales

Learn how AI and analytics are transforming sales and discover how to transition your organization to intelligent selling using Dynamics 365 Sales.